JAMES KARIUKI KIRAGU

Performs the role of “Standard Bearer”, ensuring that each criteria in the hotel are communicated, understood, achieved and maintained by hotel staff.
• Performs each criteria as contained in “General Manager’s Standard Operating Procedures “in a satisfactory manner.
• Creates an operating environment that assures consistent guest satisfaction.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Maintains an appropriate level of community public affairs involvement.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

• Analyzed the hotel websites and intranets i.e. Expedia, booking.com, Official website, Jovago and TripAdvisor and business situations aimed at enriching the content marketing power of the hotel
• Managed a wide range of projects, including organic optimization, paid search marketing, blog implementation, link-building.
• Provided guidance and thought leadership to the internet marketing team
• Developed insightful, thorough recommendations that improved technical, design, content, on-page and off-page optimization elements
• Designed and delivered training classes to various customer groups and marketing staff

-Contacting clients and setting up meetings, either within an office environment or in clients' homes or business premises;
-Conducting in-depth reviews of clients' financial circumstances, current provision and future aims;
-Analysing information and preparing plans best suited to individual clients' requirements;
-Completing risk analyses;
-Researching the marketplace and providing clients with information on new and existing products and services;
-Designing financial strategies;
assisting clients to make informed decisions;
-Researching information from various sources, including providers of financial products;
-Reviewing and responding to clients changing needs and financial circumstances;
-Promoting and selling financial products to meet given or negotiated sales targets;
-Negotiating with product suppliers for the best possible rates;
-Liaising with head office and financial services providers;
-Liaising with other professionals, such as estate agents, solicitors and valuers;
-Keeping up to date with financial products and legislation;
producing financial reports;
-Contacting clients with news of new financial products or changes to legislation that may affect their savings and investments;
-Meeting the regulatory aspects of the role, e.g. requirements for disclosure, costs of the services provided and also the advised products.

• Communicated with senior management and the project governance authorities (Business Sponsor, project board, steering committee, etc.) with the frequency and formality that they deemed necessary
• Managed risk and any issues as they arose, escalating to senior business or technical roles as required
• Managed the overall configuration of the division youth projects.
• Motivating the teams to meet their objectives and convening the region youth empowerment forums

-Planning, developing and implementing PR strategies;
-Liaising with colleagues and key spokespeople;
-Liaising with and answering enquiries from media, individuals and other organisations, often via telephone and email;
-Researching, writing and distributing press releases to targeted media;
-Collating and analysing media coverage;
-Writing and editing in-house magazines, case studies, speeches, articles and annual reports;
-Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes;
-Devising and coordinating photo opportunities;
-0rganising events including press conferences, exhibitions, open days and press tours;
-Maintaining and updating information on the organisation's website;
-Managing and updating information and engaging with users on social media sites such as Twitter and Facebook;
-Sourcing and managing speaking and sponsorship opportunities;
-Commissioning market research;
-Fostering community relations through events such as open days and through involvement in community initiatives;
-Managing the PR aspect of a potential crisis situation.