Logistics/Transport Supervisor
Middle East Insulation LLC
مجموع سنوات الخبرة :21 years, 11 أشهر
1. Supervising the complete dispatch section activities by coordinating with Production Department, QC & Clients.
2. Supervising the Maintenance Department of MEI.
3. Supervising the Facility Management of both Maintenance & Dispatch Department.
4. Ensuring the client requirements related to dispatches are upto the mark & on time.
5. Handling the escalations related to Dispatches from site.
6. Handling the Maintenance escalations to make sure all escalations are addressed on time.
• Handling the entire service operations of Consumer ElectronicsProducts for Skyworth - Karnataka
• Oversee technical operations of the Flat Screen LED/LCD TV, Mobile Phones, Washing Machine, Fridge and all other Electronic Repair Groups, including Technicians & Technical Assistants.
• Managing Consumer Electronics and Appliance service support by working directly with Authorized Service Centers including Demo & Installation of products.
• Preparation of Service estimations, material cost estimation & finalizing with top Management.
• Service Contract renewal.
• Reporting & handling of all L4 technicians.
• Ensuring timely servicing, leading efforts across establishing healthy business relations with clients & external associates for securing long term customer loyalty
• Coordinating with Customer Care and Store.
• Accountable for promoting business ties with the customers with an aim to generate revenue for the organization
• Training of ASP’s on products, software and soft skills.
• Making the report, call follow up, and maintaining TAT for the registered complaints
• Handling escalation from root customer, dealers and distributors
• Focusing on Minimum Stock Level of Service centers.
• Coordinating with sales team & sales Channels for better understanding & to improve the business.
• Ensuring best productivity, maximum revenue generation through Service & making service profitable for the company
Key Achievements:
• Strategically directed field service support for over 30 authorized service centers consisting of technical support, administrative support, and professional development training. Directly supervised 30 employees including managers and engineers.
• Managed to make Service Contracts & Claim formats & implemented the same within the short span of time
• Managed & Supervised the Level 4 repairing of Mobile Phones of Sony Ericson, LG, Fly& Alcatel Brands.
• Guided a team of 71 Members (65 in house engineers & 06 Field Engineers) of service department.
• Given Proper Training on FCT, FWP & Mobile phone to service engineers and field engineers.
• Given field support to service engineers for DTH/BT Phone/ FCT/FWP/Mobile Phone.
• Maintained & analyzed repairing report prepared by coordinators.
• Managed the FCT Refurbishment as well as Mobile Refurbishment Section.
• Inventory Management.
• Cross Checked & Reviewed Service Engineers record of accomplishment for better output.
• AMC renewal as & when required.
• Established the Service Network for Mobi zone Operations in Pan India level.
Key Achievements
• Supervised refurbishing operations of the Sony Ericson, LG, Nokia, Fly& Alcatel including teams, processes, and employee training.
• Introduced new standardized box and packaging to all refurbishing locations following comprehensive market research and testing which led company into more profit level.
• Effectively supervised up to 71 full time employees and seasonal temporary workers in optimizing Service, production and quality.
• In 2011, taken transfer to Bangalore as a special task to structure the South Service Network & also to boost the marketing, sales activities of companies new Brand- ICE Mobile.
• Headed the entire Service team of South Region (4 Branches (Karnataka, Tamilnadu, Kerala & Andhra Pradesh) including 03 ASM’s, 06- TSO’s, 15 Technicians, 03 Inventory Executives & DOA processing Executives) for smooth service operation.
• Managed &supervised complete L4 Service Section of South region in Bangalore for Sony Ericson, Samsung & Alcatel Mobiles.
• Accountable for promoting business ties with the customers with an aim to generate revenue for the organization
• Managed the Authorized service partner appointment in South region for after sales support depending up on sales and call load.
• Handled& Managing 169 ASP’s operations for South Region.
• Provided Product & service training to ASPs, Technicians.
• Appointed ASP’s as per requirement at different locations.
• Ensured adequate spares and Accessories available in all Branches & Service Centres.
• Managed L4 service repairs for all branches with team of technicians.
• Provided Technical support to l4 engineers for reducing scraps and quality repairs.
Key Achievements
• Done L4 Service repair Setup of Mobile Phones and logistics operation for all 3 Branches in the region.
• Handled the legal cases related to Service operations through team.
• Managed & Supervised the complete Service - in house as well as field service engineers regarding PCO billing machine, conference machine, coin box
• Provided service support to all business partners - Pan India level.
• Maintained & analyzed the repair reports.
• Inventory management.
• Trained the service employees for fault analyzing & technical trouble shooting.
• Field Service Support & Field Service Supervision for companies all telecom products.
• Complete Technical support given for all telecom products.
Bachelors degree in Physics from Bangalore University.
Diploma in Electronics & Communications from State Board of Technical Education-Karnataka ABILITIES & SOFT SKILLS: • In depth knowledge of servicing of Mobile handsets. • Ability to interact with clients at all levels, demonstrated through strong influencing & negotiation skills. • Ability to live up to commitments with a sense of urgency. • Always operate with end customer perspective with high efficiency.