General Manager
CLICK
Total years of experience :11 years, 6 Months
• Assume management responsibility for assigned services and activities of the administrative division within an assigned department including purchasing, budgeting, accounting, personnel, information technology, and administrative support
programs and services
• Sell Laptops/ Desktops, computer parts & accessories
• Manage complex end-to-end B2B & B2C sales processes, involving all relevant stakeholders and ensuring technical feasibility
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; provide appropriate
recommendation within departmental policy service and staffing levels.
• Outline work plans, determine resources, write time lines and generate initial budget as part of project scope determination
• Respond to and resolve difficult and sensitive client inquiries and complaints
• Provide technical support and service including equipment recommendations, installation, configuration, testing, training,
troubleshooting, repairs, moves, and upgrade
• Interview, hire, train, and mentor employees by coaching daily and leading performance reviews
• Manage client accounts by providing social media channels services
• Control Measuring budgets performance and optimize by analyzing expenses data to identify problem areas or opportunities
for improvement
• Effectively administer, manage and operate tooling platforms and environments to meet needs
• Build reports based on the analysed needs of educational establishments
• Select the appropriate offerings that meet client's business objectives
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Conduct meetings with new clients and customize solutions to fit their need
• Complete and mailed bills, contracts, policies, invoices, and checks
• Review files, records, and other documents to obtain information and respond to requests
• Responsible for conducting fiber optic detailed network design for middle and last mile FTTH
• Supervise IT project technicians, business analysts, and quality assurance personnel
• Implement and drive adoption of key tools and processes
• Support users by providing tailored solutions for their technology at client locations
• Designed over 25 workshops for IT staff
• Reported on project progress and offer viable solutions and opportunities as they arise
• Manage all projects and ensure that all projects are delivered on-time, within scope and within budget
• Planning, designing, and implementing new computer hardware or software systems
• IT support -Team Leader, systems and services, with troubleshooting & school network maintenance and management
• Develop comprehensive project plans to be shared with clients as well other staff members
• Played key role in ongoing network design, re-evaluation and optimization to keep pace with organizational growth
• Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical
resources (Zoom, WebEx, MS teams, and Google Meet)
• Evaluate and implement the lead of new applications & systems, & manage Social Media channels (Facebook, Instagram…)
• Supervising IT staff such as computer programmers, systems analysts, and network engineers
• Provided software and hardware solutions for laptops, desktops and network
Training
Just because I want to update my knowledge and learn more. I started my major in 2014 and stopped after 2 years because I have overload in work. I rejoin to continue in 2019 to complete my degree.
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