Pre-sales Engineer
MIDIS Group “MIDIS”
Total des années d'expérience :14 years, 10 Mois
Responsibilitiesu**
Sales Support
• Providing support to the sales team in securing major deals and enhancing overall profitability.
• Assisting sales team in identifying and pursuing additional business opportunities with clients.
• Maintaining updated knowledge of network products related to routing, switching, wireless, IP telephone and security .
Proposal/ Solution Development
• Involved in preparation of quotations and technical proposals (that includes high level design HLD and scope of work) for securing deals, delivering qualitative presentations on Cisco solutions to highlight product/ solution capabilities to clients.
• Assessing customer needs, and defining and recommending technical solutions aligned to these.
• Acting on customer feedback, identifying issues / points of dissatisfaction and initiating remedial measures expeditiously .
Team/ Client Interaction
• Interacting with major solution stakeholders within the customer’s organization for collation/ analysis of requirements and providing required technical support.
• Collaborating with internal teams to align network design (LAN) with business requirements of customers; ensuring technical closure of deals by the technical team of customer organization.
Other Activities
• Liaising with the sales team in implementing strategies based on collated market intelligence on competition and other market trends to ensure profitability across the target market segment.
• Monitoring performance of team members, identifying areas where progress / improvements are needed and rendering feedback.
• Conducting knowledge transfer sessions for team members based on technical advancements and business requirements.
Responsibilities u**
• Rendered support to end users on Dell PCs, Laptops, Servers and Blades and also installed hardware/ software.
• Supported customers in basic troubleshooting and fault finding and optimized product usage.
• Focal point of contact between customers and the support team to ensure alignment of deliverables to clients.
• Enhanced client satisfaction through prompt resolution of issues and qualitative service delivery.
• Coordinated with support teams during installation at client site.
• Ensured verification of equipment prior to shipment to customer; maintained updated knowledge on assigned products.
• Updated/ documented customer queries; analyzed call logs to identify common trends and underlying issues prior to troubleshooting of issues.
• Monitored system performance and facilitated upgrade/ installation and configuration of systems based on requirements.
Professional Development: Certifications • DD-MM-YYYY, CISCO CCNA, Institute, Location • DD-MM-YYYY, CISCO CCDA, Institute, Location • DD-MM-YYYY, CISCO CCNP, Institute, Location • DD-MM-YYYY, SYSTIMAX Certified imVision GL5555, Institute, Location • DD-MM-YYYY, Dell Equalogic PS Certified, Institute, Location • DD-MM-YYYY, Dell EMC Data Domain Certified, Institute, Location • DD-MM-YYYY, Dell Inspiron One 2305 Certified, Institute, Location • DD-MM-YYYY, Dell Inspiron One 2205 Certified, Institute, Location • DD-MM-YYYY, Business Continuity and Disaster Recovery, Institute, Location • DD-MM-YYYY, Dell Blade Server Solutions, Institute, Location • DD-MM-YYYY, Dell PowerEdge Servers, Institute, Location • DD-MM-YYYY, Dell Power Vault Storage, Institute, Location • DD-MM-YYYY, VMware and PS Series, Institute, Location • DD-MM-YYYY, Integrating Microsoft Hyper-V with Dell PE Servers and PS Storage, Institute, Location • DD-MM-YYYY, Windows server 2008 network infrastructure, Institute, Location • DD-MM-YYYY, Windows 7, Institute, Location