Crewing Duty Manager
Qatar Airways
مجموع سنوات الخبرة :21 years, 3 أشهر
•Managing the day-to-day activities of Crew Control, Crew Support Desk and Pre-Operations.
•Playing a Key role stakeholder in the operational decisions that are made within the IOC.
•Responsible for ensuring that Key Performance Indicators (KPI’s) such as safety, compliance, fatigue risk, cost, operational integrity and crew satisfaction are upheld.
•Ensure proper training is developed and delivered to the staff within the Crewing Team.
•Ensure Man Power Planning (Number of Crew) are sufficient enough to handle operational disruptions.
•Lead the development and the implementation of HR policies and procedures in order to ensure that all relevant procedural requirements are fulfilled while delivering a high quality and cost-effective service to the employees.
•In conjunction with the concerned department and the senior management, define optimum organizational structure in order to ensure alignment of the operating model with the overall organizational strategy and efficiency of people, process and technology within the Crewing Team.
•Maintain, review and update the Crewing Procedures Manual in order to ensure alignment with the organizational strategy and leading practices.
•To effectively supervise the Standby Level on a daily basis, providing quality support to our stakeholders for a better decision.
•To ensure all documentation is completed and handed in by the required time frame.
•Ensuring that internal stack holders, Flight and Cabin Crew have access to a range of internal communications to keep them apprised of all activities related to flight operations network.
•Develop and design training programs for Flight and Cabin Crew related to Operations, Leave and Interbids System.
•Delivering training to candidate with impact through promoting proactive multipath communication channels.
•Oversee the training needs identification of the organization, ensure all relevant training plans are developed and in place.
•Informing and assisting in the leave bidding process and coordinating activities surrounding special projects.
•Interbids System Ambassador. Provide Effective training and interactive session with all Flight and Cabin Crew population.
•Ensure Consistency and quality in all communications from the Crew Resources organization to Flight and Cabin Crew and for internal Crew Resources communications.
•Providing advice and guidance to staff on use of Qatar Airways branding and identity.
•Working closely in seminars for special projects, TOPS UAT.
•Assist in recruitment, orientation, performance evaluation and talent review activities.
•Manage the compilation and distribution of internal crew communications, including writing and editing content, and overseeing design (and production and print if it is produced in hard copy)
•Document all procedures and ensure department policy and procedures manuals and checklists are accurate and complete.
•Manage crew feedback and issues involving rosters, bids, leave and training to maintain and improve service offered by crew resources department.
•Monitoring operational crew compliance and making changes to pilot and cabin crew rosters after publication.
•Finding the best solution for any given crew roster situation, considering factors such as cost, compliance, fatigue risk, operational integrity and crew satisfaction.
•Managing roster disruptions and ensuring the operation will be compliance with FTL scheme and Q.C.A.A policies and procedures.
•Provide face-to-face, telephone and email support to crew and respond to enquiries related to rosters, leave, legality and procedures of crew resources department.
•Monitor operational status and ensure On Time Performance is achieved.
Lebanon (lL) is a nonprofit non-governmental educational organization dedicated to educating youth about Work Readiness, Entrepreneurship and Financial Literacy through experiential hands on programs, to help inspire a culture of entrepreneurialism and business innovation among youth in Lebanon increasing their future economic opportunities.
Through partnerships with the business and the educational sectors, INJAZ Lebanon provides relevant programs delivered by trained volunteers to inspire and educate the youth about entrepreneurial and leadership skills to enhance their economic opportunities
Programs Quialified to teach:
Personal Economics
Success Skills
Job Shadow Day
Company Program
Banks in Action
Leadership Program
Business Ethics
A retail executive makes all the major decisions involving a store, or a chain of stores. Retail executives lead many different types of businesses, from those that sell electronics to those that sell clothing to those that sell automobiles. But regardless of industry, retail executives handle many of the same duties. That includes managing other employees and marketing their company..
•Customer Service, Events Host, Presenter and Public Relation Executive.
•Ensure compliance with the performance management process and its linkages to learning and development, compensation, promotion, career development and succession planning for all departments.
•Establish an effective recruitment and selection systems and standards and oversee administration of recruitment programs, participate in interviewing and shortlisting candidates as necessitated.
•Drafting Job description and identifying core competencies required for the position.
•Preparing and advertising vacancies through annual exhibitions.
•Supporting the recruitment function by screening, interviewing and selecting candidates, whenever required.
•Provide training about Human Anatomy, Heredity, Communication channels and Gravity.
•Organize events with celebrities for social awareness.
•Involve in creating entertainment means for schools and organizations.
Honour student with a GPA of 3.89
Standard Level.