Jamshed Khan

• Provide Tier I and Tier II customer service and technical support to end-users for hardware and software
• Assisting users in obtaining access to systems
• Install and configure computer hardware, software, networks, and applications
• Continuously monitor and maintain systems and CCTV networks
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues
• Remote support through remote desktop
• Diagnose and troubleshoot system and network problems, software faults, or hardware complications
• Cabling management and assisting in termination of network cabling

• Install and configure computer hardware, software, networks, and applications
• Continuously monitor and maintain systems and networks
• Working on Ticketing system
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues
• Remote support & resolving issues
• Diagnose and troubleshoot system and network problems, software faults, or hardware complications
• Support the roll‐out of new applications
• Keep a record of issues, along with solutions, to refer back to in future instances

• Implement & manage Windows server 2012
• Managing Active Directory, Domain users, applying files permissions to users.
• Maintaining proper communication between various locations
• Providing technical support on a routine basis
• Analyzing and resolving complex network problems for end users
• Maintaining confidentiality of sensitive and secret information
• Maintaining and upgrading computer systems and software updates
• Purchasing server hardware and software products as required
• Maintaining proper communication between various locations
• Managed all vendors for the licensed services of the hardware and software and ensured their warranty repairs.

• Maintaining POS (Point of Sale) systems
• Managed computer systems by performing regular troubleshooting and determined the system malfunction and repaired it.
• Performing maintenance duties for the systems such as space usage and keeping a backup of the system.
• Preparing computer operating manuals and installing the hardware and software on the system.
• Maintaining proper communication through LAN between various location
• Providing support to the end users and assisting various departments in the maintenance of computer systems.
• Documenting technical reports, manuals, and various specifications to the system.

• Working on windows server 2008 including Active Directory, Domain users, File per missions, local group policy.
• Providing Tier-I customer service and technical support to end-users for hardware and software systems
• Contacting clients to find out the nature of the problem.
• Resolving issues via phone calls & remote desktop.
• Traveling to the clients location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.