Export Customer Service Specialist
UNITED ARAB SHIPPING COMPANY
مجموع سنوات الخبرة :16 years, 9 أشهر
• Responsible to handle EXPORT booking queries and issue Container release order to the customer
• Coordinate with JEBEL ALI PORT, KHORFAKKAN PORT, SHARJAH PORT in regards of releasing the empty CNTR to the Shippers
• Liaise with PORT authorizes to Sort out the issues related to releasing the EMPTY CNTR and accepting the full container
• Coordinate with MECRIC to arrange the release of REFEER EQUIPMENTS to the Shipper
• Arranging TERMINAL TRANSFERS, CFS and X-Ray Inspections as per the Shipper Request.
• Coordinate with PORT OPERATION TEAM to arrange 3rd Party FEEDER booking and updating the VESSEL ROTATION in DP SYSTEM
• Coordinate with Sales Team to resolve the rate related issue
• Arranging DG approval from the POL Vessel operator & Transshipment PORT also.
• Prepare and sending booking status reports to higher authorities on daily basis
• Prepare and submitting the Container Booking Forecast report to Capacity management Team before the vessel Arrival
• Follow up with shipper and prepare Final Load List to PORT prior to the Vessel Arrival
• Liaise with port authorities to resolve the issues related to load list for the vessels
• After the ETD of Vessel, reconcile and finalize the Load Confirmation for the vessel
• Sending Monthly Loading Report to Operation TEAM and Accounts
Responsibilities
• Import Customer Service
• Communicate with origin in case of discrepancies found on import manifest declaration
• Finalizing the Discharge List of Import CTNR’s
• Uploading Import EDI manifest to PORT & CUSTOMS
• Obtain Manifest Reference Number & inform D/O Section about the D/O Readiness
• Sending the List of CNTR’s to Operation Dept for trucking to ICD & PORT Delivery
• Advice CFS with MNFST for de-stuffing the CONSOL CNTRS
• Follow up COD Requests.
• Handling the STATUS CHANGE REQUEST like FCL to LCL/LOCAL to T/S or T/S to LOCAL RELEASE
• Dispatching Arrival Advice to all the Consignee
• Maintaining Client Database
• Reporting to IMP DOC Supervisor
• Client Support
• In charge of Transportation Division
• Customs documentation (Bill of Entry, Import, Export and
Import for Re export) - E-Clearance (E-Mirsal)
• Handling and clearing of air and sea cargo consignments
• B/L Drafting & Executing AWB
• Preparing Set of Documents for AIR & SEA Export Shipments.
• Negotiate Rates with Shipping lines / Airlines / Land Transporting companies
• Good Experience in Calogi Operation
• Arrange DG Doc for DG AIR CARGO Shipments
• Reporting To the Manager
• Client Support
• Handled Five Clients ( M/s Sprecier Berrier & Partners, M/s Al Fahim Italia, M/s Beauty Scents LLC, M/s Altadis Middle East & M/s Gulf Beauty LLC )
• Support & Control the activities of Trainees
• Customs documentation (Bill of Entry, Import, Export and
Import for Re export) - E-Clearance (E-Mirsal)
• Handling and clearing of air and sea cargo consignments
• Preparing Set of Documents for AIR & SEA Import/Export
Shipments.
• Preparing Documents & Applying Certificate of Origin & SASO Certificate Online
• Arranging transportation for Containers & for Local deliveries.
• Follow-up all the inbound and out bound shipments of Clients
• Verifying the GRN & Communicate with Clients
• Coordinating warehouse activity.
• Maintaining Stock Details & Sending the reports
• Preparing Customer Invoice
• Experience in WMS (Exceed )
• Reporting To Customer Service Manager
Acounting Costing Marketing Electronic Data Processing & Computer Application