• Lead IT operations across UAE & Saudi offices and project sites.
• Support IT project deployments and contribute to aligning IT strategy with business objectives across
departments.
• Implement CAFM systems (Disrupt-X, Concept Evolution Basic) and HRMS platforms.
• Provide L1 and L2 IT support across Microsoft cloud and on-premises environments.
• Provide end-user support for specialized software licenses, including AutoCAD, Lumion, and other
design/engineering applications, ensuring uninterrupted access and compliance.
• Lead IT mobilization for major projects including Masdar City, G42, AD Coop, SSMC Clinic, Gargash Hospital.
• Deliver VIP & executive support across 30+ nationalities under strict SLAs.
• Manage daily IT operations and project tasks within the infrastructure team.
• Act as primary escalation point for business-critical technical issues.
• Oversee onboarding/offboarding: AD users, device provisioning, permissions, asset tagging.
• Prepare documentation: Incident reports, Change Approvals, RCA, SLA reports.
• Expert in Microsoft 365 & Azure Entra: shared mailboxes, distribution groups, policies, mail flow, MFA, SSO,
Intune, Conditional Access & licensing.
• Manage user accounts, licenses, security groups, Exchange Online, SharePoint & OneDrive.
• Extensive experience with AD DS: Users, Groups, OUs, Computers, GPOs, Sites, print server, file sharing.
• Coordinate with OEMs (Microsoft, Dell, Cisco) for licensing, procurement, AMC compliance.
• Manage AMC contracts and evaluate vendor performance.
• Intune Company Portal: enrollment, compliance policies, app deployment, Autopilot, config profiles, conditional
access.
• Collaborate with Senior Manager, Regional Heads, and Country MD to align IT strategy with business objectives.
• NAS Storage: RAID configuration, SMB/NFS shares, backup scheduling, snapshots, access controls, replication,
monitoring & firmware updates.
• Administer Microsoft 365, Azure AD, Intune/MDM, SharePoint, Exchange & CoreView.
• Oversee IT budgets, procurement, vendor contracts, and license optimization.
• Drive SLA compliance, user support operations, ticket resolution & escalations.
• Develop SOPs, knowledge bases, and provide user training on M365, security best practices, and new systems.
• Assist in IT budget planning, license cost optimization, and resource allocation for projects and operations.
• Conduct IT training sessions and workshops for employees to enhance system adoption and cybersecurity
awareness.
• Directed cross-functional IT teams to deliver seamless support and project execution, ensuring alignment with
business objectives.
• Developed and implemented IT policies and governance frameworks to strengthen security, compliance, and
operational efficiency.
• Coordinated cross-functional IT initiatives across departments to align technology adoption with operational
goals.
• Championed IT innovation initiatives, evaluating new technologies for adoption to drive operational efficiency.
• Deployed biometric solutions (ZKTeco, BioStar) and centralized printer setups for organizational compliance and
security.
• Managed vendor onboarding, SLA tracking, and performance reporting to ensure IT services meet corporate
standards.
• Conducted IT audits, vulnerability assessments, and compliance checks to strengthen information security.
• Oversaw IT asset lifecycle management: procurement, tagging, inventory tracking, and disposal.
• Coordinated with global teams for endpoint security patching and Microsoft 365 feature rollouts.
- Company industry:
- Facilities & Property Management
