Jan Vincent Rivera

EGMA Optical Supplies FZCO, Dubai, UAE
CUSTOMER SERVICE ASSISTANT (After Sales Coordinator/Service)
January 02, 2017 - Present

Job Description/Duties and responsibilities:

• Responsible for dealing directly to customers either by telephone or electronically - email.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Assist with placement of orders, refunds, or exchanges.
• Keeps records of customer interaction and transaction, details of inquiries, details of action taken.
• Purchase order on web tool.
• Receiving of bulk orders.
• Communicate and coordinate with internal departments
• Ship items outside UAE - GCC Countries.
• Take extra mile to satisfy customer needs.