Jana Dimashky

• Led a team of 20+ operational and customer service staff, achieving a 15% reduction in passenger wait times
during peak hours.
• Administered a $1.2M budget, ensuring full regulatory compliance while delivering 5% cost savings.
• Resolved 100+ passenger and operational escalations weekly while maintaining uninterrupted airport
operations.
• Streamlined processes, boosting operational efficiency by 12% and raising passenger satisfaction by 8%.
• Maintained 100% compliance with airport safety regulations and operational standards in a 24/7
environment.
• Established KPIs for passenger flow, achieving a 15% reduction in wait times.

• Oversaw inventory operations across multiple branches, reducing stock discrepancies by 20%.
• Coordinated logistics for 150 shipments between Kuwait, Saudi Arabia, and Dubai, expedited replenishment
efficiency across 3 regional markets, cutting lead time by 18%.
• Coached a team of 10+ staff, raising productivity by 15% and service quality scores by 9%.
• Resolved VIP customer issues within 24 hours, increasing retention rates by 10%.