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Jana Jaber, Call Center Agent

Jana Jaber

Call Center Agent·MoneyGram – MME

Lebanon

Bachelor's degree, Laboratory Sciences

Work experience

Total years of experience: 4 years, 5 months

Call Center Agent

July 2025 - Present

MoneyGram – MME

Beirut, Lebanon

July 2025 - Present

• Provide support and resolve issues related to money transfer services.

Company industry:
Banking
Job role:
Customer Service and Call Center

Front End Supervisor

December 2023 - May 2025

Gray Mackenzie Retail Lebanon –

Beirut, Lebanon

December 2023 - May 2025

• Supervised daily front-end operations and cashier team.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Volunteer

March 2022 - May 2024

Donner Sang Compter

Beirut, Lebanon Hybrid

March 2022 - May 2024

• Collaborated with healthcare professionals for safe donor experiences.

Company industry:
Non-profit Organization
Job role:
Medical, Healthcare, and Nursing

Private Tutor

January 2022 - January 2024

No company

Beirut, Lebanon Hybrid

January 2022 - January 2024

• Improved academic performance and study habits.

Company industry:
Personal Services
Job role:
Teaching and Academics

Education

Islamic University of Lebanon

July 2026

July 2026

Bachelor's degree, Laboratory Sciences

Lebanon

Skills

ANATOMY

Intermediate

BIOCHEMISTRY

Intermediate

BLOOD BANKING

Intermediate

CUSTOMER SERVICE

Intermediate

IMMUNOLOGY

Intermediate

MATHEMATICS

Intermediate

OPERATIONS

Intermediate

PATHOLOGY

Intermediate

Microsoft Office

Intermediate

Management

Intermediate

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Training and Certifications

Certifications
Fundamentals of Digital Marketing
Medical Sciences Class