Janeesh Karammal

Navitas is a leading global education provider who is delivering an extensive range of educational services to over 70, 000 aspirational students across a global networks each year at more than 120 colleges and campuses.

I am responsible for delivering a range of excellent and integrated technical services to support all students and staff at the Murdoch Dubai campus, ensuring close co-ordination and consistency with equivalent services at the other Navitas operated and managed campuses worldwide.
Directly managing the frontline IT Customer Services team including periodic review to ensure that the services (end user support, helpdesk support and user IT training) are of high quality and meet current and future needs and that problems are resolved. The management of budget and procurement of all IT & Technical equipment and hardware for Dubai campus.
Create, maintain and Manage Students / Staff accounts on server. Liaison with University for hardware and software requirement for each trimester. Maintain network performance, recommend, and report on hardware / software upgrade requirements from time to time.
My duties include but not limited to Maintain the College Labs, Monitor student compliance with College computer lab usage policies. Conduct IT orientations during enrolment. Arrange quotes on hardware and software as required, ensure daily backups are taken of the server and regular backups of required data. Manage and maintain Zoom rooms and conference room technologies.

Growth Path:
July’08 to Jun’14: IT Engineer (Murdoch University - Dubai)
July’14 to Nov’18: Senior System Engineer (Murdoch University- Dubai, Lancaster University - Ghana,
Curtin University - Dubai)

Managed and maintained Microsoft, VMware Servers, and campus network infrastructure. Adeptly created & administered user accounts in Active Directory environment, E-Mail accounts and controlling access permissions. Delivered OS, application, network and hardware support to students and staffs including phone & remote support. Astutely administered & maintained CCTV, telephone networks. Configured and administered LAN and WAN. Ensured Antivirus definitions up to date. Reviewed & monitored server logs and ensured server back-ups were processed, tapes were stored off-site and recovery capabilities were documented and tested. Monitored storage quota for staff & students and ensured availability of space by updating SAN storage. Assured tape library is up and running for the scheduled backups. Ensured maximum availability of Wireless Internet Services. Adeptly involved in setting up, maintaining, and troubleshooting Windows, Mac and Linux desktop and notebooks. Established, maintained, and troubleshot faculty, staff, and student laptops & tablets. Installed and configured software set up and configured printers, scanners, and other peripherals. Looked after the maintenance and troubleshooting of classroom audio-visual equipment. Documented issue resolution using the helpdesk ticketing system. Maintained the inventory of all hardware and software resources and parts. Ensured strict documentation for all IT matters. Handled IT procurement and vendor management wisely.

Growth Path:
Feb’06 to Feb’07 Desktop Support Engineer - HSBC Middle East Bank
Mar’07 to Jun’07 System Support Engineer - First Gulf Bank
Jul’07 to Jun’08 Data Centre Operator - First Gulf Bank

As Data Centre Operator - First Gulf Bank
• Implemented, maintained & monitored all Live Applications and Systems in the Data Centre Such as monitoring the channels (ATM, SMS and Internet Banking) on a 24x7 basis and ensuring maximum uptime
• Managing daily operations to ensure a continuous high level of IT services requirements
• Offered first and second level support for channels CI, CRM, IVR and SMS
• Handled running of COB (Close of Business) in shifts as well as created image of servers and restored if required
• Monitored & troubleshot ATM in all the branches and ran back up for all servers in shifts
• Oversaw end of day process for Core Banking Application (Temenos Globus) Support the
• users on various applications entailing Operating Systems, Applications, Databases and
• Servers
• Liaised with ISP for Blackberry Server and Client Configuration

As System Support Engineer - First Gulf Bank

• Installed, configured and upgraded:
o User hardware products including client computers and peripherals
o User software products including operating systems, integrated office packages, internet browsers-mail programs, virus protections programs and utilities
• Troubleshot and repaired problems with user hardware and software products
• Monitored user’s activities using net support tool, desktop security standers and deploy new standers if necessary
As Desktop Support Engineer - HSBC Middle East Bank
• Installed, configured and upgraded User Software Products including operating systems, integrated office packages, Internet Browsers-Mail programs, virus protections programs and Utilities
• Offered support for Windows OS & Lotus Notes Client and created archive folders for users in home folder
• Supported:
o Remotes clients who all were on project
o Tellers for transaction printing on Olivetti printer
o Provide support for IT conferences outside the bank