(1) General Admin
Ras Laffan Industrial City
Total years of experience :21 years, 7 Months
Ras Laffan Industrial City, Qatar
2011 - 2013
Currently employed providing administration support to the Hard Services Department for the Qatar Shell Project in Ras Laffan Industrial City (RLIC), State of Qatar.
Shell's Pearl Gas To Liquid (GTL) plant in Qatar is the largest of its kind in the world and also represented the largest single construction project in the petro-chemical industry when it came on stream 2 ½ years ago.
Our contract was to supply hard and soft facilities management services to the permanent and temporary ancillary support buildings including the plant's main office block, workshops/warehouses, laboratory and the plant's main control room which also controls Shell's off shore rigs in the Gulf.
As the PA to the Hard Services Manager and the only administrative support in a busy department of over a hundred staff, my duties covered a wide range of activities to support the department. These could be grouped into four main areas: General Admin, Work Planning, Statutory Reporting, Stores & Procurement.
1) General Admin
Acting as the front of the house for the department, handling incoming queries by phone and email, directing them to the appropriate team member for action. Creating and keeping updated numerous documents and spreadsheets to cover such areas as; Staff time sheets including overtime, key issue, space planning, meetings organization as well as the normal filing, copying, scanning and ad hoc requests from the manager.
2) Work Planning
Acted as the Department's PPM Planner creating maintenance schedules to suite the shift system and ensured the labour loading was balanced. Issued PPM job tickets daily and ensured the return of the completed tickets to compile supervisor's daily reports which fed into the department's contractual weekly and monthly reports.
For Reactive Help Desk calls I generated a monthly contractual report from the CAFM system detailing the level of close out of these requests as compared against the contractual KPIs It was necessary to export this data to excel so that it could be manipulated and compared against KPI timings. Also in conjunction with my manager mitigate where tasks were beyond the scope of our contract. Then provide the backup documentation so as to robustly defend an excellent contract performance of completed works typically over 95% each month.
3) Statutory Reporting
Maintained records on: PAT Testing, LV distribution board statutory PPM, Permit to Works, Refrigerant gas used, Fluorescent tubes used. HSSE reports such as Action logs from internal and joint client inspections, Safety Observation Cards and actions, Tool Box Talk Attendance, facilitated mandatory training for the department's staff.
4) Stores & Procurement
Compiled monthly materials used and therefore estimates. This was done by extracting data from the supervisor's daily reports on reactive and planned maintenance. Reviewed the store's inventory and re-ordered where necessary. Drafted Materials requisitions for materials required for either reactive or project works.
OTHER RESPONSIBILITIES: • Will perform admin support duties and serve as department contact for internal and external clients
• Prepares and edits documents and presentations as needed
• Handles phone and email inquiries from internal and external clients
• Files and retrieves documents and reference materials
• Arranges internal meetings, company events, trainings for internal & external and cash advance requests.
• Orders and manages office supplies
• Serves as support staff in assigned projects
• Manages reimbursements
HSE - Admin Assistant
ESS Compass Catering Services
2011 -2013 Maintenance Admin Assistant/Maintenance Coordinator /PPM Planner: ESS, Ras Laffan Industrial City, Qatar
Maintenance Admin Assistant/ Maintenance PPM Coordinator
Compass Catering Services (ESS) Qatar Shell Project
2009 - 2011 HSSE Admin Assistant Compass Catering Services (ESS), HQ, Doha, Qatar
Almana Tower, Al-Sadd, Doha, Qatar
2009 - 2011
I've compiled the contractual performance and HSSE KPI's data generated from all operations in all locations across Qatar and prepared the monthly executive summary report which was then sent to the head office in Abu Dhabi. I then extracted HSSE data from these reports on a quarterly basis and included trend analysis for country wide management review in line with our ISO accreditation.
Coordinated HSSE and HR training schedules for base office and external locations. Preparing materials, purchasing if necessary and distribution of certificates. Upon completion updated training database for training history of both out sourced and in house training.
Prepared the monthly statutory report for the company of the HSE KPl's, in compliance with Qatar Labor Law requirements.
Was responsible for the supply and stock of all office supplies, safety materials and equipment. Updated the monthly safety topic on local notice boards and TV monitors.
Developed and updated the HSSE Action Tracking System based on audits, inspections and investigation findings.
Other general HSE Admin duties as may be assigned from time to time.
Administrative Assistant
ESS Compass Catering Services
Qatar Orthopedic and Sports Medical Hospital
2006 - 2009 Admin Assistant Compass Catering Services (ESS) ASPETAR Qatar Orthopedic and Sports Medical Hospital Qatar
Califfa Staduim, Doha, Qatar
2006 - 2009
Acting as a front of the departments and handling for incoming queries by phone and email, directing them to the appropriate team member for action. Creating and keeping update numerous documents and spreadsheets to cover such areas as; Staff time sheet including overtime, key issue space planning, meetings organization as well as the normal filing, copying, scanning and ad hoc requests from the manager and performs a variety of administrative functions working under the supervision of the Site Manager.
Classifier/Packer
PhilBest Canning Corporation
Asian Cannery Tambler,
2051 - 2006 Classifier/Packer: PhilBest Canning Corporation, General Santos City, Philippines
General Santos City, Philippines
2005 - 2006
Responsible for classifying and segregating different grades from Class A to C of tuna meat for packaging and export around the world.
Secretary / Liaison Officer
JNP OTG Surplus
San Vicente Labangal, General Santos City, Philippines
1999 - 2004 Company closed
Responsible for all documentation relating to the import of automotive spare parts including reporting necessary information to customs.
Reported information required to government agency for registration of vehicles.
Prepared and submitted bids governments and private sector contracts.
1999 - 2004 Secretary/Liaison Officer: JNP OTG Surplus, General Santos City, Philippines.
1992 - 1998 Various positions as Sales Clerks and Promotion Merchandisers in the Philippines.
Notre Dame of Marbel University Koronadal, South Cotabato, Philippines Bachelor of Science in Secretarial Administration 1993-1995 Highlights of Qualification: ➢ Can thrive under stressful environment with supervision
➢ Proactive, highly skilled administrative professional with 6 years and 8 months hands-on experience in diverse office environments. Knowledgeable in current industry trends and technology. Experienced communicator and team player. Documented success using MS Word, Excel, PowerPoint, Database, Agility and Java Live Planon ➢ Genuine interest in people, patient and understanding ➢ Good communication skills; maintain positive relation with staff and costumer in high volume, fast paced operation ➢ Dedicated to enthusiastic and dynamic service as a means of creating and nurturing a lifelong love of knowledge in the hospitality industry ➢ Experienced and results-oriented Administrative Assistant with proven abilities in developing positive relationships with clients and coworkers. Interested in a similar opportunity with company where exceptional secretarial, computer and customer service skills will be fully utilized. ➢ An enthusiastic self-starter with strong Administrative and communications skills, possess the unique clerical and computer skills required to assist all supervisor on shift duty and organization to achieve its mission ➢ Wide background costumer - oriented service ➢ A highly motivated, and energetic Administrative Assistant who strives to ensure that all tasks are successfully accomplished within time. Demonstrated ability to: • Manage stocks and inventory for Maintenance supply • Order Supplies/ Request Material Supplies • Facilitate event registration for the In- house and Out-source training • Maintain the Document files • Update mailing lists such as to follow up the open/ closed WO's • Update the HSSE Walk-through and Joint Management Walk-through • Support other departments • Provide excellent customer services Training received whilst working for ESS Compass Qatar/ GFMP Pearl GTL Shell Project: • Shell Safety Training Course • IIF Training Course • Shell GID Access Smart Card Training • I.L.M Institute of Leadership and Management • Planon TSI Alignment Project- Planon SBX UAT update- User Management Special/ PLANON FACE to FACE Training • Code of Conduct • Conflicts of Interest • Train the Trainer • LIVE JAVA Plan on CAFM User Specific Interface • Customer Service & Complaint Management • Effective Communication • Intro: Leadership & Management • Total Safety Task Instruction • Incident and Injury Free • Practical Leadership • Supervision W/LCA • Planning and Organizing • Emergency Response
• Leadership Programme