Contact Centre Operator
First Security Group
Total years of experience :2 years, 5 Months
• Answering calls direct from Australia for the bookings and flight arrivals.
• Coordinate to MARHABA for the VIP bookings who is coming from the airport.
• Log all the job order that has been raised from the client through the phone.
• Answer calls and respond to emails.
• Handle customer inquiries both telephonically and by email.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Enter new customer information into system.
• Update existing customer information.
• Process bookings, forms and applications.
• Identify and escalate priority issues
• Route calls to appropriate resource
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports