CUSTOMER SERVICE/STORE TRAINER
Sun and Sand Sports, LLC
Total years of experience :5 years, 10 Months
Customer service is my best asset. Working in a reputable retail company for 3 fruitful years made it even stronger.
Aside from reaching our daily and monthly KPI's, another responsibility I am passionately doing is providing the proper training for each and every employee in our store. Starting from Product Knowledge up to Customer Service skills. I conduct training for 15 minutes on a daily basis, these informations will be used as their tools on providing our customers the informations that they need from the brand, which will help their buying decision.
In-Store Trainer/Product Specialist
Staff Training for Newly Hired
Team Captain
Sales Targets
Customer Service
In-store Promotions
Visual Merchandising
Organizing Stocks (Backstore)
Team Building/Engagements
General Administration
Planning for Special Events
Heat Printing for Jerseys
Process Payments in Cash Register
Performs proper maintenance of client's professional and institutional provider information. This includes demographic and network relationship data for participating providers and demographic information for non- participating providers.
Assigned to 1 up to 3 of the provider data management function.
Perform accurate and timely baseline demographic transaction updates in provider system applications in support of claim adjudication, credentialing, data aligning, etc.
Respond to client's or customer's inquiries and requests with regard to assigned functions.
Identify and appropriately escalate data transaction issues that might potentially have significant contractual implications or adversely impact service levels.
Participate in process improvement initiatives or special projects assigned.
Undergo regular trainings for work process improvement.
Be a backup for another team member in case of unplanned / planned absence.
Top HMO Claims Processor
Preserved a 100% accuracy during my 3 years employment.
Processed confidential tax form information.
Handles HMO from a prestigious client.
Successfully established effective system for record retention by creating database for daily correspondence tracking.
Effectively managed time to include work on multiple projects, accommodate tight deadlines, and prioritize assignments as necessary
Ensures that project documentation is properly captured, cataloged and controlled using project applied systems.
Prepares reports and fix identified problems.
Control all technical documentation related to department and project activities within contractual requirements and procedures.
Assists with development, maintenance and improvement of departmental / projects document control work processes.
Manages supplier documentation.
Collects information for reports.
Handling all correspondence such as letters faxes & emails received from client.
Scan and record all the outgoing letters to the Clients, Contractors, Suppliers, etc.
Maintained and updated the files on daily basis.
Preparing the Letters to the Client, Contractors.
Assisting to fulfill the requirements of whole office staff if required.
General clerical functions to maintain a seamless office environment.
Bachelor of Science in Business Administration