Operations Manager MEAT
General Electric - United Arab Emirates
مجموع سنوات الخبرة :17 years, 4 أشهر
Finance: FP&A - Responsible for reporting accurate and regular financial results of the regions' performance
Financial planning of the region for short - and long-term, and support and execute long term customer service contracts
Purchasing: negotiate with suppliers about the long-term T&C of the contracts hence stay competitive & provide quality service to customers.
Logistics: choose and coordinate with freight forwarders about the most effective way of transport, follow up the obligations rigorously for customer satisfaction
Sales: plan, develop and execute sales campaigns and track the outcome of them
Act as key link between ITO/OTR by collecting and analysing opportunities thus provide accurate forecast of the region’s R&O
Hold weekly meetings to be up to date with industry changes, challenges and how the we are progressing vs to the plan.
Project Management: support team with planning financials, logistics, resources as well as follow up regularly the execution.
Support the organization that is going through exponential growth YoY by looking for simplification ideas, process improvement and workload optimization.
Spearhead logistics operations with global teams to meet sales targets and KPI (OTD)
Responsible for KPI of 3 global teams total 17 people
Direct and execute the corporate policies, procedures and SOPs of the LSP (Logistics Service Provider) operations
Review and approve tender and bids, monitor and control operations cost and ensure expenses are within the budget
Active part of sales campaigns, focus in managing good customer relationships
Plan, manage and control logistics and supply chain operations, including project activities that enable optimal performance for multi-locations on regional basis
Review and set up Fiscal Budgets required in the operations, design and establish supply & distribution network
Analyse and provide comprehensive reports such as Finance, operations, KPIs, goals and objectives
Present the monthly, quarterly and annually business reports and review of the business unit
Ensure compliance with business contract agreements and all rules, regulations, standards and KPIs
Set Division goals, track KPIs, develop cost reduction strategies and ensure Divisional Policy & Procedures are complied with
Administer staffs’ recruitments, appraisals, promotion, increment, training & development
Review & evaluate suppliers’ performance against agreed SLAs agreed service levels
Own supply chain performance (service, speed, and costs) and impact on business unit, division, market center performance
Manage the freight forwarding and transportation activates with different service provider to meet customer expectation
Develop the metrics, reporting tools to capture and communicate progress to senior management
Work with different functions to resolve all regulatory, customs issues and orders delivery to deliver on customer commitments
Lead, motivate & empower staff through effective & open communication, excellent leadership, regular performance feedback & teambuilding, to maximize customer satisfaction, business results, employee satisfaction & team productivity
Directly responsible for a team of 5 and support an extended team of a further 17 in operational management, performance
management and coaching and mentoring.
Responsible for a high value budget of $50-100MM USD+ Sales and strategic power plan upgrades and modifications for
customers in Pakistan, Iraq and Africa (Ivory Coast, Egypt, Nigeria, Algeria, Chad, Tunisia and Morocco). Supported
customers by providing spare parts to the power plant upgrades in coordination with the suppliers, other strategic
managers (prioritising between demands), warehouses, appointing and negotiating with freight forwarders, and the
material management team.
Demonstrated expert time management and organisational skills to ensure all services and projects were delivered to
scheduled timescales and adherence to SLA’s.
Co-ordinated complex gas and steam projects upgrades, and outages end to end which included but not limited to:
negotiation, finance, sourcing, engineering, logistics and warehouse cooperation.
Extensive regular communication with sourcing and supply chain reflecting and discussing performance, forecast, stock
level, cost and inventory reduction plans.
Acted as an escalation point for all emergency and short cycle requests.
Consistently demonstrated responsiveness to situations and made strategic decisions about powerplant projects (e.g
prioritisation in case of lack of raw material).
Managed a team of 3 directly and supported an extended team of 14. Trained and gave guidance as required to ensure
adherence to performance targets.
Responsible as the Key Account Manager for Indian and Chinese Customers for all their fulfilment related activities,
including document creation, shipment tracing, sales transactions, transportation, logistics, planning and document filing
and archiving in accordance with organisational standards and policy.
Contributed and supported the company’s long term strategy through effective inventory management and customer
analysis.
Resolved a variety of customer issues regarding orders including: warranty, lost in transit, damaged items received, orders
arrived late vs. delivery date. Would undertake root cause analysis and implement preventative steps to ensure issues are
not repeated.
Worked effectively with internal and external stakeholders including: Customer, Warehouses, Sourcing Department,
Finance Teams and Freight Forwarders.
Defined, scoped, tested, piloted and implemented new processes into the system to drive efficiencies and achieve optimum
system performance.
Undertook an Interim Management role and was responsible for the building and and management of a team of 3.
•Role encompassed being an Agent of the Yang Ming Shipping Line and was the first point of contact for all customer claims and enquiries and key account mangment.
•Through competive market analysis and research devised sales strategies, idenfied potential prospects and established and emerging market segments.
•Negotiated with customers and suppliers about tariffs & conditions, coordinated ongoing tenders with freight forwarders & direct customers.
•Supervised the activity of the sea operation to ensure service level quality. Monitored transportation costs, ensured swift and accurate turnaround on customer quotations which yielded higher conversions. Delivered relevant training. Kept ahead of the industry through actively following market news including any changes.
•Arranged import/export FCL shipping.
BELLVILLE ROADAIR INTERNATIONAL HUNGARY 2010 - 2013
Seafreight Specialist
•Due to deep logistics knowledge within the field of FCL, LCL, basic breakbulk, OOG (Oversized/overweight) cargo, roadfreight and airfreight shipping experience was instumental in creating and coordinating compelling bids for year long tenders. Project managed the end to end process of each contract.
•Undertook significant business development to build relationships with customer, prepare competitive quotations and follow up. Researched and identified new markets to prospect.
•Generated weekly and monthly peformance reports of the department and presented to the Leadership Team.
•Key point of contact with domestic and international customers, freight forwarders, shipping lines and suppliers.
•Responisble for customer claims and was they Key Account Manger for premium value customers.
•Coordinated foreign interns, 4 people at a time on a cyclical basis.
•Worked effectiviely and efficiently with customs brokers, assisted in customs clearance related enquiries to ensure swift resolution.
Responsible for the European and Asian Markets and effectively managed orders and quotes of spare gas/stream turbines
and generator parts.
Over 1 year effectively reduced the order processing time by 25%, through implementing process improvements including
eliminating duplication of work.
Regularly implemented process improvements to increase efficiency and productivity.
targeting new customers
handling customer claims
monitoring competitors
courses: in Operations and Logistics management. Hungary,