Jasam Ahamed

System/Network Engineer at Jeddah Cables company

• Saudi Arabia - Jeddah
• My current job since September 2017

System & Network Engineer at Saudi German Hospital

• Saudi Arabia - Dammam
• My current job since March 2023

Manage Nutanix servers and AHV clusters, ensuring timely updates and patches.
using Life cycle management.
Administer Office 365 accounts, focusing on security and access controls.
Maintain Active Directory, handle user/group management, and enforce Group Policies.
Oversee Citrix VDI administration, managing permissions and troubleshooting.
Monitor and manage TrendMicro endpoint security & XDR sensors for protection against cyber threats.
Administer Sophos firewall solutions to secure the network infrastructure.
Implement and manage backups using Commvault for data protection and recovery.
Monitor and manage networks, including Nexus 9300 switches, using Cisco DNA for efficient network operations.

System Administrator at Jeddah Cables Company

• Saudi Arabia - Jeddah
• May 2016 to February 2023

Performed Active Directory Migration, administration, including reviewing, implementing, and managing group policies.
Install, setup & configure virtual machine using Vmware Esxi/Hyper-v as per requirements.
Monitor and apply updates, patches, and security fixes to ESXi hosts to maintain a secure and up-to-date environment. using vCenter Server.
Administer Nutanix clusters, handle updates, optimize performance, and ensure capacity meets requirements.
Managed backups for end users, servers, and NAS devices through both cloud and local backup solutions using veeam backup, crashplan & google drive.
Conducted weekly checks on Kaspersky endpoints, ensuring device status, updates, and database backups are up to date.
Configure firewall policies, assign group permissions, and implement internet restrictions using Fortigate firewall.
Analyze the daily, weekly & monthly logs using Fortianalyzer to identify any security abnormalities.
Set up and maintain Site-to-Site and SSL VPN connections for secure remote connectivity.
Administered Google Apps through G Suite admin console, managing user accounts, permissions, and configurations.
Automate email notifications triggered by specific event logs using PowerShell scripts.
Configure and automate software package deployments using PDQ deployment tool.
Handled the configuration and management of 3CX IP-based PBX system for efficient and reliable communication.
Deploy updates to systems and applications using WSUS (Windows Server Update Services) server.
Configure Vlans & micro-segmentation to establish fine-grained security controls within the network.
Utilize Trello to manage tasks and enhance productivity.
Build and maintain an internal wiki with technical documentation and manuals for easy reference and knowledge sharing.
Manage IT assets, including tracking inventory, conducting audits, and maintaining licensing information.
Provided support and troubleshoot technical issues within specified time frames, utilizing Spiceworks ticketing system.

IT administrator at Gulf Packaging Industries

• Saudi Arabia - Jubail
• May 2015 to December 2015

 Design Configuration for IT infrastructure network and supervise its implementation.
 Update the knowledge on recent developments in IT Infrastructure and apply it to company's network as per the organization's needs.
 Administration of network with Windows 2008 Active Directory for 400+users In three different locations GPIL, Mada Non-Wovens, Trio-Mada (A Group of Al-Rajhi Holding Company).
 Managing DNS, DHCP and deployment of the Group policy for the security features of the Company
 Manage & Maintain Sonic wall NSA3500 & NSA 240 firewall and restrict the users from Internet access, downloading, video streaming & chats. Using public IP access all the internal servers through firewall and provide support from outside the Network.

 Design and implementation of Exchange servers 2010 & enabling quota management for the Users and following best practices suggested by Microsoft.
 Administering File, print and webservers. Managing virus protection with MacAfee EPO antivirus server.
 Troubleshooting all the problems with users occurred on daily operations, Remote Support using RDP (Remote Desktop Protocol)/Team viewer.
 Participated in complete system builds, upgrades, migrations and patch management.
 Implement IT Helpdesk software for users to create trouble tickets and maintain records of all troubleshooting logs ( Spice work)
 Scheduled (weekly monthly full and daily incremental) and monitered backups for all Servers (Windows and Linux Platforms) to NAS, Tape devices with Symantec Backup Exec 2014. Enabled automatic email notification for same
 Administered Linux servers used for Oracle ERP APPS
 Manage and Monitoring of Oracle ERP Apps.
 Schedule and monitor backup for ERP production servers Using Clonezilla.
 Administered change management related to server upgrades and software installation.
 Managing network Storage devices(NAS) across the network.
 Managing Telecommunication with Avaya IP Office PBX systems
 Conducting trainings, presentation for all employees and end-users in order to educate them on handling, troubleshooting & using new applications introduced by the vendors.
 Prepared and maintained documentation of technologies, standards and procedures, records of work performed.

System Engineer at Blackngreen

• India - Chennai
• September 2013 to November 2014

 Taking care of Real time live Media and Application servers deployed in international locations.
 Responsible for the installation & maintenance & troubleshooting of the Company Network
 Administration of Windows 2012 Active Directory with all other hybrid nodes.
 Design & implementation of System/Group Policy for the Network
 DHCP, DNS and Wins Server/Services management.
 User Creation and Management.
 VPN is created on CISCO ASA firewall with ios 9.1 and done over the ASDM version 7.1.
 Inter VLANs are created on cisco 3560 L3 switch and three vlan groups are created for users, server and storage devices.
 Administration and Maintenance of Win Proxy & FTP Servers.
 Providing solution to the day-to-day problems of the users.
 Handling incidents and coordinating with concern team for a solution.
 Analyze and first level troubleshoot of all issues.
 Coordinate with international telecomm operators for any changes on operations.
 Communicate with internal teams (Business operations, IVR deployment etc.) for issues with existing services.
 Using JIRA ticketing tool for taking the issues to the next level.
 Analyze Error logs, Event logs and Application logs to improve the services.
 Installing Operating System, E1 cards for application servers.
 Manage user accounts and groups.
 Maintain and monitor system performance (CPU, RAM, and HDD).

Projects:
 International Telecom Servers Handled :
Operators Countries
1. MTN: Zambia, Ghana, Uganda, Nigeria, Ivory coast, Swaziland, Guinea Conakry, Cameroon, Rwanda, Sudan, Congo .
2. Airtel: Bangladesh, Ghana, Uganda, Kenya
3. Tigo: Ghana, Rwanda, Tanzania.
4. Zain: Saudi, Yemen.
5. Robi: Bangladesh
6. Rohan Afghanistan
7. Leo Burundi
8. GLO Nigeria
9. XL Indonesia