Jasen Robert Barroma

Set up and managed client onboarding systems, including intake forms, pipelines, and initial workflow
configuration
Built and maintained CRM pipelines to track leads, estimates, and job status from inquiry to completion
Developed automated follow-up sequences for estimates, improving response and booking rates
Assisted in creating and optimizing estimate and invoicing workflows within the system
Configured SMS and email automation for client communication, updates, and reminders
Implemented automation for lead tracking and opportunity management, ensuring visibility across all
stages
Supported A2P messaging setup and system configuration for reliable communication delivery
Monitored and updated workflows to maintain accurate data and smooth operations
Provided technical support and troubleshooting for CRM, automation, and integration issues

Built a structured call handling and client intake system using AI receptionist and scripted workflows
Developed a lead-to-dispatch process to manage inquiries, job details, and service coordination
Implemented automated communication flows for faster response and client updates
Organized backend systems to track service requests, job status, and client information
Reduced manual coordination by streamlining intake, scheduling, and follow-up processes
Improved operational efficiency by aligning communication, intake, and dispatch workflows

Assisted in managing email marketing systems for e-commerce clients, focusing on customer engagement
and retention
Supported the setup and optimization of automated email flows such as welcome series, abandoned cart,
and follow-up campaigns
Organized and maintained subscriber lists, segmentation, and customer data for targeted campaigns
Helped implement customerjourney automation, ensuring consistent communication from lead capture to
purchase and retention
Provided support in aligning email campaigns with sales funnels and website funnels
Assisted in tracking and improving campaign performance and engagement metrics
Worked with marketing tools and platforms used for email automation and e-commerce marketing
operations
Supported technical setup and troubleshooting for marketing workflows and integrations

Assisted in managing email marketing systems for e-commerce clients, focusing on customer engagement
and retention
Supported the setup and optimization of automated email flows such as welcome series, abandoned cart,
and follow-up campaigns
Organized and maintained subscriber lists, segmentation, and customer data for targeted campaigns
Helped implement customerjourney automation, ensuring consistent communication from lead capture to
purchase and retention
Provided support in aligning email campaigns with sales funnels and website funnels
Assisted in tracking and improving campaign performance and engagement metrics
Worked with marketing tools and platforms used for email automation and e-commerce marketing
operations
Supported technical setup and troubleshooting for marketing workflows and integrations

Created custom AI voice agent prompts for ai voice company in
canada, proprietary AI voice platform.

Built and managed CRM systems and pipelines for tracking leads and client interactions
Created automated follow-up sequences via SMS and email to improve response and conversion rates
Set up AI virtual assistants / receptionists to handle inbound calls, inquiries, and appointment booking
Assisted in client onboarding, including system setup, forms, workflows, and automation configuration
Integrated tools (CRM, communication platforms, booking systems) for seamless operations
Provided technical support and troubleshooting for automation workflows and system errors
Maintained and updated workflows to ensure optimal performance and accuracy

Designed and implemented a 3-step sales funnel capturing leads
via a free downloadable file and directing them to a Live Sell Event.
Integrated optional upsells post-purchase to maximize revenue
opportunities.
Created automated email sequences triggered by lead and
purchase behavior to increase engagement and conversion.
Built smart workflows in GoHighLevel to deliver files instantly after
opt-in, send timely reminders for live event attendance, and track
upsell activity.
Optimized lead nurturing and sales processes through automated
tagging and logic-based engagement strategies.

Set up and managed client onboarding systems, including intake forms, pipelines, and initial workflow
configuration
Built and maintained CRM pipelines to track leads, estimates, and job status from inquiry to completion
Developed automated follow-up sequences for estimates, improving response and booking rates
Assisted in creating and optimizing estimate and invoicing workflows within the system
Configured SMS and email automation for client communication, updates, and reminders
Implemented automation for lead tracking and opportunity management, ensuring visibility across all
stages
Supported A2P messaging setup and system configuration for reliable communication delivery
Monitored and updated workflows to maintain accurate data and smooth operations
Provided technical support and troubleshooting for CRM, automation, and integration issues

Built and managed CRM systems and pipelines for tracking leads and client interactions
Created automated follow-up sequences via SMS and email to improve response and conversion rates
Designed and developed AI voice assistants /AI-powered virtual receptionists to handle inbound calls,
customer inquiries, and appointment booking
Assisted in client onboarding, including system setup, forms, workflows, and automation configuration
Integrated tools (CRM, communication platforms, booking systems) for seamless operations
Provided technical support and troubleshooting for automation workflows and system errors
Maintained and optimized workflows to ensure high performance and accuracy
Key Achievements:
Reduced manual workload by automating repetitive client communication processes
Improved lead response time through instant automation and AI-driven responses
Successfully supported multiple client accounts with customized automation solutions
Increased overall business efficiency through streamlined systems and workflows

Build and managed, automation workflow,
Opportunities/pipelines, Conversational ai agents, funnel,
website, survey form, form builder, crm/contacts, tags, sub
accounts., a2p verification, calendars, chat widgets, media
storage, my staff, create custom fields,
Created custom AI voice agent prompts for ai voice company in
canada, proprietary AI voice platform.

GoHighLevel Funnel & Automation Management
Designed and implemented a 3-step sales funnel capturing leads via a free downloadable file and directing them to a Live Sell Event. Integrated optional upsells post-purchase to maximize revenue opportunities.
Created automated email sequences triggered by lead and purchase behavior to increase engagement and conversion.
Built smart workflows in GoHighLevel to deliver files instantly after opt-in, send timely reminders for live event attendance, and track upsell activity.
Optimized lead nurturing and sales processes through automated tagging and logic-based engagement strategies.

Handled lead management and client tracking systems, ensuring organized flow from inquiry to
program enrollment
Developed custom workflows to support consultation booking, reminders, and post-session follow-ups
Built automated communication sequences to keep prospects and clients engaged throughout their
journey
Assisted in setting up digital onboarding experiences, including intake forms, assessments, and
scheduling tools
Implemented AI-assisted chat support to respond to inquiries and guide leads toward booking
consultations
Coordinated calendar systems and program schedules for smoother day-to-day operations
Connected multiple platforms (CRM, messaging tools, calendars) to create a more unified system
Resolved technical issues and workflow gaps, improving system reliability and performance

Designed and built a fully automated salon system, including an online store with integrated booking platform
Developed end-to-end clientjourney automation (booking, confirmation, service, and rebooking)
Implemented client retention workflows such as rebooking reminders, promotions, and follow-ups
Integrated e-commerce functionality to sell salon products alongside service bookings
Configured AI chat/virtual assistant to handle inquiries, bookings, and customer support
Improved customer experience through faster response times and a seamless booking process
Reduced admin workload by automating scheduling, confirmations, and client communication
Streamlined operations by combining CRM, booking system, and store management into one workflow
Increased revenue opportunities by enabling online product sales and service bookings in one platform
Reduced no-show rates through automated confirmations and reminders

Handled lead management and client tracking systems, ensuring organized flow from inquiry to
program enrollment
Developed custom workflows to support consultation booking, reminders, and post-session follow-ups
Built automated communication sequences to keep prospects and clients engaged throughout their
journey
Assisted in setting up digital onboarding experiences, including intake forms, assessments, and
scheduling tools
Implemented AI-assisted chat support to respond to inquiries and guide leads toward booking
consultations
Coordinated calendar systems and program schedules for smoother day-to-day operations
Connected multiple platforms (CRM, messaging tools, calendars) to create a more unified system
Resolved technical issues and workflow gaps, improving system reliability and performance

Designed and built a fully automated salon system, including an online store with integrated booking platform
Developed end-to-end clientjourney automation (booking, confirmation, service, and rebooking)
Implemented client retention workflows such as rebooking reminders, promotions, and follow-ups
Integrated e-commerce functionality to sell salon products alongside service bookings
Configured AI chat/virtual assistant to handle inquiries, bookings, and customer support
Improved customer experience through faster response times and a seamless booking process
Reduced admin workload by automating scheduling, confirmations, and client communication
Streamlined operations by combining CRM, booking system, and store management into one workflow
Increased revenue opportunities by enabling online product sales and service bookings in one platform
Reduced no-show rates through automated confirmations and reminders

• Utilizing Amazon Web Services such as (CloudWatch, DynamoDB, Lambda, S3 and Amazon Connect)
• L2 technical support for AWS Amazon Connect IVR
• Responsible for supporting the contact centers daily operation which includes but not limited to administration, monitoring
and troubleshooting.
• Meeting the different clients to accommodate and assess the requests and concerns
• Developed technical documentation for infra structure design, implementation, and trouble shooting procedures.
• Reduced downtime by proactively identifying and addressing potential issues in the telco infrastructure.
• L2 Support Zoom Admin

• Conducts in-depth SEO audits, addressing issues like low text-to-HTML ratio, broken internal/external links, and orphaned pages
in sitemaps
• Performs Core Web Vitals and Page Speed optimization through tools like Google PageSpeed Insights, NitroPack, and byfixing
unminified JavaScript/CSS files.
• Manages and schedules GMB posts via Local Viking for multiple office locations, improving local SEO visibility.
• Executes weekly link disavow processes, redirect projects handling 10+ redirects/day, and updates internal link structures—e.g.,
addressing pages with only one incoming link
• Proactively looks for relevant anchor words across content to create strategic internal links and improve crawlability, UX, and site
structure.
• Improves site architecture by reducing click depth—resolving issues like 187 pages needing 3+ clicks to access.
• Fixes content issues including multiple H1 tags, missing ALTtext, and optimizes on-page SEO.
• Coordinates technical syncs like DEVto LIVE category alignment across platforms
• Uses Shopify, WordPress, and related plugins (e.g., WP Rocket, NitroPack) to boost UX and SEO performance.
• Creates detailed End of Day Reports, tracking site health metrics (e.g., LCP/FCP for mobile & desktop), broken link status, task
completions, and progress on redirect and internal linking projects. Tools include Google Analytics, ClickUp, and shared Google
Sheets.
• Monitors and manages SEO issues through Notion, email, and SEO tools including Screaming Frog, Ahrefs, and Google Search
Console.
• Collaborates with developers and content teams during weeklytech meetings to resolve 4XX errors, implement redirects, and
enhance structured data.

• Conducts in-depth SEO audits, addressing issues like low text-to-HTML ratio, broken internal/external links, and orphaned pages
in sitemaps
• Performs Core Web Vitals and Page Speed optimization through tools like Google PageSpeed Insights, NitroPack, and byfixing
unminified JavaScript/CSS files.
• Manages and schedules GMB posts via Local Viking for multiple office locations, improving local SEO visibility.
• Executes weekly link disavow processes, redirect projects handling 10+ redirects/day, and updates internal link structures—e.g.,
addressing pages with only one incoming link
• Proactively looks for relevant anchor words across content to create strategic internal links and improve crawlability, UX, and site
structure.
• Improves site architecture by reducing click depth—resolving issues like 187 pages needing 3+ clicks to access.
• Fixes content issues including multiple H1 tags, missing ALTtext, and optimizes on-page SEO.
• Coordinates technical syncs like DEVto LIVE category alignment across platforms
• Uses Shopify, WordPress, and related plugins (e.g., WP Rocket, NitroPack) to boost UX and SEO performance.
• Creates detailed End of Day Reports, tracking site health metrics (e.g., LCP/FCP for mobile & desktop), broken link status, task
completions, and progress on redirect and internal linking projects. Tools include Google Analytics, ClickUp, and shared Google
Sheets.
• Monitors and manages SEO issues through Notion, email, and SEO tools including Screaming Frog, Ahrefs, and Google Search
Console.
• Collaborates with developers and content teams during weeklytech meetings to resolve 4XX errors, implement redirects, and
enhance structured data.

• Led 60 Technical support representative in a high volume, fast paced environment
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize
workflows.
• Maintained compliance with company policies, objectives and communication goals.
• Handled customer complaints and resolved issues to maintain customer satisfaction.
• Set overall vision and provided team leadership.
• Evaluated employee performance and coached and trained to improve weak areas. team.

• Identifies, investigates, and resolves users problems with broadband internet and
telephone services.
• Perform first-level support and coordinate with the proper team for permanent solutions.
• Fields supports calls and emails from users with inquiries regarding connectivity such as:
no internet, slow browsing, intermittent connection, and no dial tone.
• Utilizing in-house application such as: ICS, ICCS and GBTS.
• Monitor, Manage, and Respond to problems and incidents via GBTS (in-house ticketing
tool), ensuring all relevant information are documented

Performs 2nd level troubleshooting of Globe
by network outages caused by downtime. Ensures
products such as Broadband /Telephony such as DSL
, GPON, ISDN and SIP Trunk. Handling ticket affected
technical task (eg/ health check, status checkpoint
TRAINING