ADMIN SUPERVISOR – PROJECT COORDINATOR
Etisalat
مجموع سنوات الخبرة :12 years, 11 أشهر
• Creating and executing schedules, managing budgets, with team or vendor who needs assistance, and keeping organize records.
• Provide support to managers, other employees, and office visitor.
• Coordinate with human resources to handle payroll and personal data bases.
• Preparing weekly report presentation / preparing daily report. Handling
• Handling back office and field technicians.
• Coached team members through new or difficult workflows.
• Recognized exceptional individual performance for improved motivation.
• Preparing Petty Cash claim
• Responded to customer queries and provided excellent customer service.
• Asked probing questions of clients to understand needs and identify actionable requirements.
• Improved company processes by analyzing customer feedback and service trends.
• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
• Managing High volume of calls l accurately documents, research and resolve customer complaints & inquiries.
• Floor support
• Monitor team attendance and KPI.
• Responsible for supervising call answer & transfer section
• Checked out customer and maintained a friendly
• Collect payments from customer & communicate customers request to management.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• In charged scheduling appointment
• Responsible for deploying maids.
• Responsible for providing information on the services provided by organization on the phone.