Quality Control Research Assistant
Nielsen
مجموع سنوات الخبرة :10 years, 1 أشهر
• Increased overall productivity and efficiency of the projects by targeting 20% of the respondents through extensive QC techniques like studying inbound and outbound calls, calls backs, field visits.
• Mystery shopping, CAPI, and CATI quality checks and validating evidence to assure data accuracy.
• Created and presented results reports to product development and marketing teams within Pearson.
• Wrote customized profiles from in-depth personal interviews to succinctly and effectively tell each interviewers performance.
• Motivated the teammates to ensure that all the validations are scheduled carried out within the QC procedures.
• Worked closely with the CS, Project Manager and the interviewers during the project briefings and provided feedback on the questionnaires.
• Make outbound calls to business clients and build rapport in a professional manner
• Set, schedule and manage well qualified appointments, for sales personnel
• Identified prospects and generated referrals for business opportunities
• Answered all queries of customers and prospects and handled all of their objections tactfully
• Described product to customers and accurately explained details
• Answered the channel questions with up-to-date knowledge of sales and store promotions.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
• Developed reputation as an efficient service provider with high levels of accuracy.
• Served as the main liaison between customers, management and sales teams.
Awards • First in Intercollegiate On The Spot advertising competition • Second in highest marketing and sales Project Projects and Surveys • 2008 – Project on Banking Sector in India • 2009 – Survey on the Literacy rate in the society • 2010 – Project on Child Labour. • 2010 - Project on Marketing and sales relation. • 2011 – Project on Rural Development in India