Housekeeping Supervisor
Tamimi Global
Total des années d'expérience :10 years, 2 Mois
Reduce discrepancies and complaints by taking action by thorough investigation to reduce recurrences of issues. Inspected and documented more than 2000 units. Trained and mentored 400 plus housekeepers in the department. Implemented Standard Operating Procedures in Housekeeping.
Training/s:
Strategic Change Management and Leadership Coaching Program (For Tafga Managers and Supervisors) Date: April 26-28, 2024 / May 17-19, 2024
Pre-opening
Pre-opening
To manage the overall operations of the Laundry Facility and ensuring that the serviced hotels and resorts (clients) receive their linens, uniforms and guest laundry at excellent condition at the needed time Ensure all supervisor are performing on their assigned areas and delivering request daily Ensure effective and complete staff training, set-up of operations with efficient process and delivering daily requirements.
Pre-opening
Oversees the effectiveness of all aspects of the Housekeeping operation and other related departments Meets the head of each section to ensure that daily assignments and objectives are cleared to everyone Ensures that training of all staff and refresher courses for existing personnel are done regularly and effectively Evaluates the performance of heads of all sections and makes sure that evaluations of other employees in Housekeeping are done fairly and objectively Inspects entire hotel le apartment premises) as frequently as possible, to ensure all areas are kept clean and in satisfactory condition Spot-checks vacant and occupied guest rooms, and some areas of the apartment service Inspects all VIP and long-staying guest rooms Maintains proper record and control procedures for lost and found items Screens and Acknowledges daily work schedules Conducts daily briefing and de-briefing to the heads of all sections Ensures that an effective duty assigned to the sufficiency of manpower in accordance to volume of business Establishes two-way communication with related departments Set as good samples to communicate effectively with guests, subordinates, immediate supervisors and others Manages time effectively by meeting deadlines on time Administers personnel action on leaves e overtime requests, disciplinary actions and commendation Identifies and solves problems in a professional manner Acknowledges logbook and ensures that each recorded problem is attended Acknowledges logbook and ensures that each recorded problem is attended Ensures that consumption reports, inventories, lost e found log books are handled according to the policies and procedures.
Provides the most effective training to all housekeeping and related employees regularly Motivates staff to grow within the company Oversees the effectiveness of all aspects of the Housekeeping operation and other related departments Inspects all VIP and long-staying guest rooms Inspects entire hotel le apartment premises) as frequently as possible, to ensure all areas are kept clean and in satisfactory condition Spot-checks vacant and occupied guest rooms, and some areas of the apartment service Maintains proper record and control procedures for lost and found items
Screens and Acknowledges daily work schedules Conducts daily briefing and de-briefing to the heads of all sections Administers personnel action on leaves overtime requests, disciplinary actions and commendation Identifies and solves problems in a professional manner.
To be responsible for the day-to-day operation of the Housekeeping Department To chair departmental meetings ensuring minutes are taken and all issues are followed up To double-check all VIP arrival rooms every day To spot-check a minimum of 10 rooms per day To carry out a minimum of one floor check per day To check all public areas at least twice per day To ensure all Floor Supervisors maintain up to date records on extra duties carried out on their floors i.e. Carpet cleaning To follow up on all maintenance requests To liaise with suppliers and contractors To check the lost property book on a daily basis and to contact the owners of any valuable items so that the item(s) may be returned To ensure departmental and Hotel policies are adhered to at all times To take responsibility for the induction and training of all new employees and the re-training of existing employees whenever necessary To ensure all staff and skills are utilized as efficiently as possible To carry out appraisals and disciplinary meetings with staff when required To control all housekeeping consumables, maintain a par stock and reduce wastage To handle any guest complaints efficiently.
Pre-opening
Directs the work assignments of the assigned area to Room Attendants and other non-supervisory personnel Identifies training needs and ensures departmental training plans are successfully implemented Provides support to front line personnel, so they can deliver the highest level of outstanding guest service possible Assists in personnel matters such as evaluating and counseling Ensure good interdepartmental communication, network and teamwork Attend daily communication meetings and weekly Housekeeping meetings
Esures that Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests Conducts regular meetings with staff within assigned area Inspects all rooms of assigned area on a daily basis to ensure that all furnishings, facilities and equipment are clean and in good repair as per DTB standard The Supervisor is fully responsible for the cleanliness of each and every assigned guest room and its reported status to the Front Office To ensure guest requests are met and company policies and standard procedures are implemented and maintained To co-ordinate the spring cleaning/extra work schedule/maintenance requisitions of rooms with the Assistant Housekeeper and ensures such schedules and requests are followed Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of Housekeeping personnel Monitors and controls Housekeeping tasks, such as lost and found, key control, security and emergency procedures that help maintain the health and security of personnel and guests Ensures that all necessary tools, supplies, and equipment are available and maintained for daily operation.
Enters and prepares rooms for cleaning Makes the bed Dusts rooms and furniture Checks all electrical equipment Reports broken equipment to Housekeeping Service Cleans the bathroom Replenishes bedroom and bathroom supplies Checks and secures the room Checks mini bar Performs other duties as assigned by Supervisor Performs duties or tasks at the best of his/her ability Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor Attends briefing or meeting as requested Attends all training requested by the hotel To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc Follows companys rules and regulation.
Pre-opening
Records Housekeeping attendance Keeps an up-to-date record on lost and found items Returns all lost and found items Controls paging and beeper system panel where applicable Handles all guest requests or conveys to the right persons if she cannot handle it herself
Updates room status through the telephone or computer Responds promptly and politely to guest telephone inquiries, noting details and following up accordingly Controls guest supplies & cleaning supplies Performs other duties as assigned by Supervisor.