Head Of Operations
MAG lifestyle development
Total years of experience :15 years, 6 Months
Head of Sales Operations/ real estate development
Head of agents department
Key Responsibilities
• Reporting directly to Vice president financial planning and controlling department
• Assist the VP in preparation of weekly and monthly reporting requirements
• Arranging travel booking and accommodation for the VP and the Department staff
• Prepare Monthly Management reports, Q1, Q2 and year End reports and translate it from English to Arabic and vice versa.
• Generate and analyze Monthly and weekly financial data in order to help finance team to improve performance
• Organizing and maintaining diaries, meetings and making appointments.
• Translate annual reports, governmental documents, new policies and procedures papers
• Handle the submission process for medical claims.
• Organize orientation and training of new staff members with HR department
• Coordinate with IT department on all office equipment
• Review and approve office supply acquisitions
• Organizing events and workshops.
• Recording office expenditure and managing the budget.
Key Achievements
• Provided exceptional support to VP and co-workers which increased overall efficiency by 30%
• Collaborated with other departments of company to centralize the employee’s database for easy retrieval of information
• Coordinated team events at the best yet economical locations - saved expenses by 40%
• Translated the reports, policies and procedures, produced by my department and other departments which save the cost of using external translation service by 30%
• Applying the 5s, lean theory which cut off some unnecessary steps and brought more consistency and reduced mistakes
• Reduced the time of producing the monthly report package from one full day work to only 2 hours
• Take over the responsibility of reporting the weekly shipping rates and volumes after showing a great ability of fast learning and dealing with BI system.
• Succeeded to engage with the Admin and Accounts department in the process of reviewing the translation of the Year end reports
Key Responsibilities
• Reporting directly to Managing Director
• Organizing and maintaining diaries and making appointments.
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
• Meeting and greeting visitors at all levels of seniority.
• Organizing the office layout and maintaining supplies of stationery and equipment
• Recording office expenditure and managing the budget; and all accounting by using Tally
• Screening telephone calls, enquiries and requests, and handling them when appropriate.
• Producing documents, purchase orders, invoices, delivery notes, briefing papers and reports
• Responding to customer enquiries and complaints.
• Carrying out background research and presenting findings.
• Maintain and enhance business relationships with existing and new clients through telephonic and e marketing
• Constantly communicate with suppliers to maintain updated information regarding status of current orders
• Make personal and business travel arrangements and confirm details before relaying them to staff
• Create and maintain effective liaison between different departments in order to ensure smooth communication flow
• Contact vendors and suppliers to order office equipment and supplies and follow up with them to ensure timely delivery
Key Achievements
• Reduced the cost of office supplies by 45% by brining onboard a less expensive supplier.
• System Improvement: Replaced the old filing management system with a dynamic electronic one, resulting in 85% increase in efficiency.
• Vendor Relations: Successfully brought onboard 15 vendors, who prioritized the company’s orders, making the supplies system 50% more efficient than before.
• Coordination: Increased the level of communication between different departments by effectively liaising between them, for sound information flow.
Key Responsibilities
• Preparing Payroll, salaries, compensations and benefits
• Intensives for employees working in youth affairs administration.
• Interpret administrative and operating policies and procedures for employees.
• Prepare agendas and make arrangement for committee, board and other meeting
• Maintained employee personnel files and recruitment requisition files
• Provide new hires with information on company policies and procedures
• Develop and assist in implementing orientation programs for new hires
• Provide HR department with information on payroll and attendance
• Maintain employee information in databases and ensure appropriate modifications
• Provide administrative support by maintain employee records and performing data entry duties
Key Achievements
• Brought university HR policies into 100% compliance with standardized human resource protocols
• Recognized for high level of success in preparing Payroll in short time and effective manner
• Developed a series of successfully interactive orientation programs for the benefit of training new hires
Received excellent performance evaluations quoting, “Exceeds job expectations” during first 3 months of employment.
