Jasmine Mutilan

• Responsible for managing HR operations across the full employeejourney, including
onboarding, transfers, promotions, data management, and offboarding.
• Manage HR system (SuccessFactors) transactions, such as hiring, job changes,
compensation updates, and terminations.
• Ensure accuracy and compliance of employee data in SuccessFactors and ticketing
systems.
• Deliver excellent customer service, ensuring positive feedback from employees and
managers.

• Developed tailored training on professional behavior to improve a professional
workplace communication.
• Created and maintained a training attendance records across departments.
• Led new hire orientation and hotel tours to enhance onboarding & delivered necessary
workshops to employees
• Conducted cross-exposure to different departments to assess training needs & Collect
data.
• Conducted monthly training audits, quality trackers & reported non- compliance to the
management

• Managed scheduling and database systems for 200+ client appointments monthly,
ensuring accuracy in records and timely payment tracking.
• Managed Payment tracking, Retention & Renewals
• Handled gues complaints & escalated to the management

• Conducted surveys for IHG USA branches to gather actionable customer insights.
• Consistently achieved and exceeded monthly performance targets