Sales Coordinator
Al Injazat Technical Services
Total years of experience :15 years, 0 Months
1. Receive customer orders by means of phone, E-mail and fax; accurate and timely issuing of delivery orders to ensure on-time and error free deliveries resulting in increased bottom line performance of the company
2. Accurate updating of product codes, product rates and product count in the system enabling proper service is provided to customers resulting in smooth error free delivery process
3. Working closely with Accounts and Sales departments to ensure accurate and applicable product rates are in place; timely issue of quotations to perspective customers; ensuring appropriate information is communicated resulting in business efficiency
4. Monitoring stock levels; timely sharing of information to Operations and Purchasing department for order placement reducing service failures to customers
5. Provide customer service in assisting to resolve incoming customer issues or problems regarding account and/or services; use judgment to elevate unresolved customer issues or cancellation requests to respective supervisors and managers
6. Forward incoming sales calls and potential new contract opportunities to Sales Manager/ Sales Engineers
7. Periodical follow up with customer for collection of past dues
8. Any other related duties/projects assigned by Sales Manager from time to time to meet business demand
1. Provision of sales and after sales support including processing of customer enquiries and sending them quotations
2. Execution of orders and order confirmation along with related documentation including billing Liaison with finance, sales, warehouse, logistics and technical teams
3. Analysis including fast and slow moving items, back orders, lost orders Support sales team to expedite sale of the slow moving dead stock
4. Effective filing system by-customer and by-supplier
5. Co-ordination with technical team for resolution of customer technical claims and with finance for issuance of credit notes as required
6. Working on inventories and adjustment of stock errors, keeping record of inventory
7. Other related tasks assigned from time to time
1. Checking the inventory list of products and maintaining adequate inventory levels in the warehouse.
2. Keeping track of all inventory for transportation.
3. Assigning tags and labels for all housed merchandise.
4. Making note of damaged, lost and stolen goods.
5. Coordinating with material managers, retail managers and purchase managers for the procurement and channelized distribution of inventory.
6. Monitoring the inventory turnover ratio.
7. Ensuring the compliance of Safety and Health Administration rules and norms of all workers in the warehouse.
8. Making sure the proper and systematic handling of all inventories in the warehouse.
1. Process approved requisitions, prepare purchase orders and send copies to vendors and to originating departments
2. Check inventory stocks physically or through automated systems to validate that restocking is in orders
3. Determine inventory quantities are sufficient for needs and order more if warranted.
4. Respond to vendor inquiries about clarifying orders, changes in requests, delivery requirements and cancellations.
5. Contact vendors to ensure meeting delivery schedules and preclude missed deliveries.
6. Resolve problems with vendors to expedite deliveries and to preclude supply shortages.
7. Review requisition orders to ensure accuracy and correct line item specifications; Prepare, maintain, and review purchasing files, reports and price lists.
8. Conduct regular review of vendor accreditation to ensure getting the most economical and cost effective supplies by comparing contractual and bid prices with prevailing competitive prices.
9. Monitor status of requisitions, contracts, and orders.
10. Post order costs in appropriate accounting systems.