f and b waiter
Dubai Marine Beach Resort & Spa
Total years of experience :5 years, 6 Months
Provided exceptional customer service in F&B outlets, ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards.
Maintained efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards. Manual Anticipated customer needs and expectations correctly, including those with special needs, and provided appropriate products, services, or information. Identified and took all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge).
Prepared outlet for service utilizing the checklist and as instructed through briefings.
Maintained good knowledge of the menu to answer guest questions accurately. Accurately took and processed orders. Served and cleared food and drinks within required timeframes.
Provided exceptional customer service by greeting and seating guests, taking accurate orders, and promptly serving food and beverages.
Demonstrated extensive menu knowledge to answer guest inquiries and make recommendations.
Ensured guests were served at the correct temperature within the designated time frame. Collaborated with team members to ensure smooth service delivery and adherence to hygiene standards.
Utilized upselling techniques to increase revenue and enhance the dining experience.
Gained hands-on experience in various aspects of F&B operations, including food preparation, serving, and customer service. ◆ Assisted senior staff in setting up dining areas, taking orders, and delivering food and beverages to guests.
Maintained cleanliness and organization of the dining area, ensuring a pleasant and comfortable atmosphere for guests.
Learned menu items and made recommendations to guests based on their preferences. Developed skills in handling cash transactions, processing payments, and providing accurate bills.
Worked as part of a team to ensure smooth and efficient service delivery.