Branch Manager
First National Bank
مجموع سنوات الخبرة :9 years, 11 أشهر
⚫ Welcomed clients & directed clients to the necessary service zones within the bank. ⚫ Identified & educated/offered products aligned to the client needs. ⚫ Service Management - handling customer complaints (high priority - telephonic) & within the branch. ⚫ Sales Management - control & execution of promotions, monthly & daily sales targets. ⚫ Tracking & maintenance of score cards & ensured KPI's are achieved on the highest level. ⚫ Usage of practical & strategy to achieve products & functions of business & its profits. ⚫ Performance Management (HR) - staff engagement with their personal growth, sales discussions, disciplinary & HR matters. Evaluate & monitor staff performance & align organisations overall goals to their personal growth. ⚫ Company presentations - Financial literature in English and Afrikaans. ⚫ Operational Management (11 years) - day-to-day administration duties as per business requirements as HR, maintenance, cash management & ensuring that staff processes & practices are adhered to. Duties also entailed running multiple departments & other miscellaneous tasks.