Jason Florentino

• Spearheaded the development and execution of innovative programmes that foster student well-being, engagement, and academic success.
• Acted as the primary liaison for students, providing comprehensive support in academic counselling, housing assistance, and essential resources.
• Orchestrated impactful student orientation and transition initiatives, significantly improving new students' acclimatization to campus culture.
• Partnered with faculty, staff, and community organisations to identify and address student needs, enhancing overall support services and engagement strategies.
• Leveraged strong communication and leadership skills to drive student initiatives, resulting in increased participation and satisfaction rates.

- Manage day-to-day activities related to group bookings, including pre-departure, in-school, and post-departure services.
- Outsourcing and direct management of all service providers (meals, activities, accommodation, transport, cleaning) to ensure compliance with EF and local standards and to maximize customer satisfaction.
- Liaise with the Capacity Management & Director of Studies to optimize resource allocation, including beds, classrooms, class schedules, and staffing.
- Recruit, train, and lead a team of Local Activity leaders, Tour Guides, summer Residence Advisors, and summer interns to ensure the highest levels of customer satisfaction.
- Work collaboratively with the wider school team to enhance overall student satisfaction and contribute to the school's growth.
- Ensure that the department complies with EF policies and accreditation requirements.
- Achieve evaluation targets for all services offered to group bookings.

• Developed and implemented a comprehensive activities programme that enhanced student engagement and satisfaction.
• Curated and managed dynamic social media content, driving increased interaction and visibility for student events.
• Streamlined the registration process and designed informative welcome packs, fostering a welcoming environment for new students.
• Created and disseminated detailed weekly activity schedules, ensuring clear communication of events and opportunities.
• Negotiated strategic partnerships with vendors, achieving significant cost savings and improved service quality.
• Recruited, trained, and supervised seasonal staff, building a cohesive team dedicated to enriching the student experience.

• Developed daily operational reports to enhance team briefings and decision-making.
• Streamlined resource allocation processes to optimize availability and maximize revenue.
• Ensured accuracy in inventory management, aligning online sales with physical stock.
• Facilitated seamless communication with clients through various channels, enhancing customer satisfaction.
• Motivated and led the team to consistently surpass sales targets through effective upselling strategies.
• Established and maintained comprehensive profiles for partners, fostering strong relationships in the tourism sector.