Retail Operations Manager
Trivandrum Airpor
مجموع سنوات الخبرة :10 years, 8 أشهر
Supervised a group of 80+ employees supporting one
large retail site with multiple brands and convenience
items
* Managed overall retail operations and continuity plan for 2
terminals in Trivandrum Airport
* Ensured adherence to audit and compliance processes,
policies, and procedures.
* Aligned with all the HODs and other risk compliance
departments.
* Managed and negotiated primary vendor contracts, and
managed 16+ Shop openings and 3 closings.
* Gained the respect of employees and management
through hands on leadership, actively supporting teams
during peak activity
* Recognized for flexibility in addressing last minute needs
identified by Director
* Recruiting, training, supervising and appraising staff
* Maintaining statistical and financial records & managing
budgets
* Dealing with customer queries and complaints
* Overseeing pricing and stock control
* Maximizing profitability and setting/meeting sales targets,
including motivating staff to do so
* Ensuring compliance with health and safety legislation
Bipha Ayurveda / Senior Executive Retail
• Offering administrative and operational support to all Retail Shops.
• Ensuring fulfillment of channel stocks to achieve customer excellence and operational efficiency.
• Responsible for executing Business Development plans for the organization in order to achieve revenue and business goals and ensure and responsible for all SOP for Retail Shops are followed
• Assisting promotions Activities in Retail shop and Co-coordinating with warehouse for Production And Stock Delivery
• Helping clients with Sales, Marketing, Appointment Settings and Providing Personal/Business References.
Offering administrative and operational support to all
channel partners with focus on channel revenue.
* Ensuring fulfillment of channel stocks to achieve customer
excellence and operational efficiency.
* Managing and resolving issues related to inventory /
collaterals / stationary in order to enhance operational and
business performance.
* Responsible for devising appealing and effective strategies
for Merchandising of Mobile Handsets like creating
Planograms and innovative, eye-catching display
techniques, also responsible for monitoring Branding
activities of vendors
* Co-ordinated and liaison with major mobile vendors which
includes but not limited to Apple, Blackberry, Samsung,
Sony, Lenovo etc.
* Devising, Planning and managing logistics in order to
optimize cost and to ensure adequate stocks, timely
delivery and to meet client SLAs.
* Providing direction, support and guidelines to a team of
Led a team of 18 members & served as In-charge of the
retail outlet and reported to the Store Manager
* Participated in decision making, operations and
administrative tasks in the presence/ absence of the Store
manager.
* Received walk in customers & handled all services
delivered to customers at a retail outlet (Personal and
Enterprise
in