Coordinator - IT & Systems
Transfield Mannai Facilities Management Services
Total years of experience :4 years, 4 Months
Website (www.tmfms.net)
• Administration of the company website
• Installation and configuration of CMS (content management system) for the website
• Created/designed the template of the website including flash animation
• Keep website latest news constantly update
• Conduct web optimisation to ensure search engine effectiveness
• Liaise with Mannai regarding the maintenance of the website
• Update website with photos, articles and awards etc.
File Server
• Setup and configuration of a centralized file server
• Deployment of several file servers on site offices
• Auto-sync of all servers to the central file server
• User account management for employees
• Access restriction of different users for different shared drives
• Sharing of the printer and scanner from the server
• Maintenance of the File server
• Automatic daily back up of all files from the server
TMFMS OSP
• Setup and configuration of the Intranet Server
• Installation and configuration of WAMP to work as the web server of the Intranet
• Installation and configuration of CMS (content management system) for the Intranet
• Maintenance of the Intranet server
• Access of the Intranet thru the company network including satellite offices
• Ensure that only reviewed and approved documentation is uploaded to the OSP
• Remove any superseded documents and conduct weekly/monthly inspections ensuring no duplication of documentation
• Identify improvements to the OSP
• Conduct training and support for employees on the use of the OSP
• Ensure all contracts have access via VPN to the OSP
IT Support
• On-call IT support of the company (incl. sites)
• Implementation of programs that are essential to the company
• Maintenance & Security of computers
• Troubleshooting of any computer related problems
• Recovery of files using different several methods
• Optimization of computer for better and faster performance
• Attending of all various IT requests
• Maintenance and configuration of LAN/WLAN
• Access card/biometrics registry for building security
• CCTV administration & backups
• Gives assistance on procuring IT related items
• Assist departments to implement databases and spreadsheets as required
• Understand the processes associated with TMFMS Intranet, website and manpower database etc to provide cover during holidays and sickness
• Configure new employees printer and email support functions
• Activation and deactivation of TMFMS access cards
Administration Support
• Assist in the development of IT related process and procedures
• Provide support in developing training
• Prepare PR's and PA's for the department
• Assist quality with the formatting of templates and draft forms
Other Projects
Databases
* Employee Database
* Manpower Allocation Database
* IT Assets Database
* Mobile & Broadband Database
* Recruitment Database
* Employee re-evaluation Database
• 100% Target quality conversion of escalated messages from Quality Control Agents
• To convert all Voice mails into Text messages
• 100% Target quality of converted messages
• Target of a certain converting speed (above average)
Receptionist
• Ensures reception area is manned
• Provide a very professional reception desk to all visitors of the client
• Determines the nature of the guests visit and provide appropriate responses/answers
• Manages the processing and recording of all guests into the client's building
• Issues access cards and site safety information to guests
• Monitors the movement of people in the reception area
• Reports immediately to security personnel any suspicious behavior or abandoned packages seen
• Handle calls received through the switchboard as and when required
• Generate standard and customized reports as required. Assemble and submit relevant data from files and other sources of information for statistical and general reporting
• Performs other tasks as directed by the building service supervisor/facilities manager at the facility management site
Sonva, Inc.
• To researching several number of data from the internet
• Encoding of the data
• 100% Accurate on spelling and information of all the data
• Quota of 200 data without any errors and duplicates
• Responsible for double checking and correcting all encoded data