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Jassim Mohammaed, Senior HR Operations Specialist

Jassim Mohammaed

Senior HR Operations Specialist ·Servcore

Kuwait

Master's degree, Master of Business Administration, Human Resource

Work experience

Total years of experience: 13 years, 3 months

Senior HR Operations Specialist

June 2022 - Present

Servcore

Al Kuwait, Kuwait

June 2022 - Present

• Recruitment and Bulk Overseas Hiring: Led the recruitment process for the LOGCAP-V project, managing a workforce exceeding 2, 000 employees. Developed and executed sourcing strategies, including employer branding initiatives, and coordinated with multiple agencies across India and Africa to meet project staffing needs.

• Housing & Facilities Oversight: Supervised the operational and compliance aspects of employee housing accommodations, including occupancy management, facility maintenance coordination, and safety standards adherence. Conducted regular inspections to ensure compliance with Kuwait Municipality and Ministry of Interior regulations.

• CTIPs Compliance (Combating Trafficking in Persons): Enforced CTIPs compliance across recruitment and housing activities in alignment with USG contract standards. Delivered awareness sessions and training programs on CTIPs policies, monitored housing conditions to prevent overcrowding or labor rights violations, and maintained documentation for audit readiness.

• Employee Relations: Advised employees on various HR-related concerns and supported department heads in conflict resolution, fostering a professional and inclusive work environment.

• Talent Management: Collaborated with leadership to identify business needs and develop streamlined hiring and onboarding processes that enhanced candidate experience and organizational efficiency.

• Learning and Development: Introduced and promoted the KRH Academy among employees, ensuring their enrollment in relevant upskilling programs to support career advancement.

• Compensation and Benefits: Designed fair and competitive compensation and benefits packages aligned with market benchmarks and organizational policies.

• Policy and Procedure Development: Created, revised, and implemented HR policies to ensure compliance with Kuwait Labor Law and USG standards. Provided guidance to section heads on regulatory matters and best practices.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Human Resources and Recruitment

Senior HR Specialist & Operations

January 2022 - Present

Servcore

Sharq, Kuwait

January 2022 - Present

Recruitment & Global Talent Acquisition
• Led end-to-end recruitment for the LOGCAP-V project, managing a workforce of 2, 000+ employees and driving large
scale hiring across multiple functions and geographies.
• Developed high-impact sourcing strategies, strengthened employer branding, and built robust talent pipelines through
partnerships with recruitment agencies across India and Africa.
• Enhanced hiring efficiency through structured screening, competency-based interviews, talent forecasting, and data
driven recruitment reporting.
• Ensured seamless onboarding by coordinating documentation, mobilization, orientation, and integration for both local
and overseas hires.
HR Business Partnering & Employee Relations
• Served as the primary HR point of contact for employees and management, resolving concerns, managing conflict, and
maintaining clear communication channels between staff and senior leadership.
• Championed an inclusive workplace culture through employee support mechanisms, engagement initiatives, and
structured grievance-handling processes.
• Partnered with leadership to identify capability gaps and design talent strategies that elevated workforce performance
and operational efficiency.
Talent Management & Learning Development
• Drove succession planning, competency mapping, and internal mobility programs to support talent growth and
retention.
• Streamlined onboarding and development processes to accelerate employee integration and improve the overall
candidate experience.
• Introduced the KRH Academy initiative, increasing employee participation in upskilling and continuous learning systems.
Compliance, Compensation & HR Policy
• Managed employee housing operations, including occupancy control, facility maintenance, and safety compliance
aligned with Kuwait Housing Labor Law regulations.
• Conducted GAP analysis to identify further business needs, workforce capability gaps, and areas for operational
improvement across HR and project functions.
• Coordinated directly with the client (V2X) on HR operational matters, workforce updates, compliance reporting, and
escalation management to ensure contract alignment.
• Enforced CTIPs (Combating Trafficking in Persons) standards across recruitment and housing in accordance with USG
contract requirements; delivered training, monitored conditions, and maintained audit-ready documentation.
• Designed competitive compensation & benefits structures benchmarked to market data; developed and implemented
HR policies ensuring compliance with Kuwait Labor Law and USG standards.

Company industry:
Catering, Food Service, & Restaurant

Recruitment Specialist

March 2021 - March 2022

KRH (Kuwait Resource House)

Sharq, Kuwait

March 2021 - March 2022

• Led the development and execution of recruitment strategies across all
organizational levels to align with business objectives and workforce planning.
• Designed and implemented comprehensive talent acquisition strategies, including
job posting optimization, employer branding initiatives, recruitment campaigns, and
long-term talent planning.
• Established and maintained a robust CV database and candidate pool, ensuring a
strong pipeline of both local and overseas talent to meet immediate and future hiring
needs.
• Partnered with multiple clients and industries, including Medical, Telecom, and
Government sectors, to deliver specialized recruitment solutions.
• Managed multi-channel job postings across social media platforms and professional
recruitment websites to attract top-tier candidates.
• Conducted resume screening, application review, and interview preparations,
including structuring tests and interview questionnaires.
• Forecasted quarterly and annual workforce requirements for each department,
ensuring strategic hiring decisions.
• Provided comprehensive recruitment reports with data-driven insights to support
decision-making at daily, weekly, and monthly intervals.
• Led global talent acquisition efforts, identifying and sourcing candidates from diverse
markets and locations.
• Assessed and appointed overseas recruitment agencies, conducting annual and
preliminary performance evaluations to ensure efficiency and compliance.
• Acted as a liaison between new hires and the Sponsorship department, ensuring
timely submission and processing of all required documentation.
• Assisted in implementing learning and development programs to align employees
with business goals.
• Assisted in e-learning courses, workshops, and career development plans to
enhance workforce capabilities.
• Assisted managers in career pathing and employee growth initiatives.
• Assisted in strategic planning methods and organizational effectiveness interventions
to optimize performance.
• Assisted in competency models and performance measurement frameworks,
including KPI development and appraisals.
• Managed end-to-end recruitment strategy, including candidate sourcing, screening,
and interviewing through various channels.

Company industry:
Other Business Support Services

Recruitment Specialist

January 2021 - January 2022

Kuwait Resource House (KRH)

Sharq, Kuwait

January 2021 - January 2022

• Led full-cycle recruitment across all organizational levels, aligning hiring strategies with workforce planning and
business goals.
• Designed talent acquisition initiatives, including employer branding campaigns, optimized job postings, targeted
recruitment drives, and long-term talent pipeline planning.
• Managed multi-platform job postings across social media and professional boards; conducted resume screening,
competency-based assessments, and interview guides.
• Partnered with clients in the Medical, Telecom, and Government sectors to deliver tailored recruitment solutions.
• Led international sourcing, coordinating with vetted overseas recruitment agencies and conducting periodic
performance reviews.
• Forecasted quarterly and annual manpower requirements, delivering data-driven hiring insights to leadership.

Company industry:
Human Resources Outsourcing

Organizational Development Officer

November 2020 - February 2021

Hassan Abul Company

Al Kuwait, Kuwait

November 2020 - February 2021

• Supported HR and OD functions, including recruitment and onboarding, and assisted in the delivery of basic training and
development activities aligned to business objectives.

Company industry:
Construction & Building

Relationship Manager

October 2019 - October 2020

Bayt.com

Al Kuwait, Kuwait

October 2019 - October 2020

• Identified and acquired new business opportunities, converting leads to long-term clients and growing a diverse
portfolio across multiple industries.
• Delivered product presentations, negotiated customized proposals, and maintained accurate CRM records.
• Analyzed campaign performance to identify repeat business opportunities and continuous improvement areas.

Company industry:
Recruitment & Employee Placement Agency
Job role:
Sales

Product Specialist

March 2018 - September 2019

Bayt.com

Al Kuwait, Kuwait

March 2018 - September 2019

• Managed end-to-end recruitment processes for clients, from sourcing and screening through to onboarding.
• Educated clients on Bayt.com tools and services, promoted renewals, and fostered long-term engagement.
• Conducted market research, reported on recruitment trends, and supported operational initiatives.

Company industry:
Recruitment & Employee Placement Agency
Job role:
Sales

Recruitment Coordinator

January 2016 - December 2017

M.H. Alshaya,

Al Kuwait, Kuwait

January 2016 - December 2017

• Collaborated with relevant departments to streamline the induction process for new
employees, ensuring a seamless onboarding experience.
• Sourced top talent through various databases and recruitment platforms.
• Utilized recruitment tools, tests, and assignments to evaluate candidates skills and
suitability.
• Conducted phone, Skype, and in-person interviews, assessing candidates
effectively.
• Provided shortlisted, qualified candidates to hiring managers for final selection.
• Assisted hiring teams by advising on recruitment strategies and interview techniques.
• Managed and ensured the timely submission and processing of new employee
documentation.
• Maintained accurate and up-to-date employee records in Oracle and other HR
systems.
• Initiated Employee Personnel Action Forms (EPAF) for all new hires.
• Created and maintained comprehensive employee files for organizational records.
• Liaised with internal and external stakeholders, including recruitment and
government agencies, to ensure compliance and an efficient hiring process

Company industry:
Retail & Wholesale

Recruitment Coordinator

January 2016 - December 2017

M.H. Alshaya

Sharq, Kuwait

January 2016 - December 2017

• Sourced talent through databases and recruitment platforms; conducted phone, video, and in-person interviews.
• Managed new hire documentation, maintained employee records in Oracle HRMS, and initiated EPAFs for all new hires.
• Liaised with recruitment and government agencies to ensure compliance and an efficient hiring process.

Company industry:
Retail & Wholesale

Customer Service

January 2013 - January 2016

CAPAGO MENA (French Embassy Visa Application Center),

Al Kuwait, Kuwait

January 2013 - January 2016

• Delivering exceptional customer service by providing professional, accurate, and
timely responses.
• Effectively managing individual and team caseloads while adhering to time
constraints and resource limitations, ensuring the seamless progression of the visa

Company industry:
Administration Support Services

Customer Service Officer

January 2013 - January 2016

CAPAGO MENA (French Embassy VAC)

Sharq, Kuwait

January 2013 - January 2016

• Delivered professional customer service for visa applicants, verified legal documents, and maintained electronic and
physical records to departmental standards.
• Trained and mentored junior staff on visa-processing regulations, enhancing team performance.

Company industry:
Administration Support Services

Education

Himalay an University

January 2022

January 2022

Master's degree, Master of Business Administration, Human Resource

India

Himalayan University

January 2022

January 2022

Master's degree, Human Resource

Kuwait

Himalayan University

January 2020

January 2020

Master's degree, Human Resources

Kuwait

Mahatma Gandhi University

January 2016

January 2016

Bachelor's degree, Bachelors of Business Administration (BBA )

Kuwait

Mahatma Gandhi University

January 2016

January 2016

Bachelor's degree, Bachelors in Commerce

Kuwait

Mahatma Gandhi University

January 2016

January 2016

Bachelor's degree, Business And Commerce

Kuwait

Indian Community School of Kuwai

January 2011

January 2011

High school or equivalent, High School Graduate,

Kuwait

Indian Community School of Kuwait

January 2011

January 2011

High school or equivalent, Accounting

Kuwait

indian community School

March 2010

March 2010

High school or equivalent, Accounting

Kuwait

Skills

Sales
Expert
Sales
Expert
Managerial Skills
Expert
Managerial Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
Recruitment
Expert
Recruitment
Expert
CRM software
Expert
CRM software
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate
ORGANISATIONAL POLICIES
Intermediate
ORGANISATIONAL POLICIES
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
COMPUTER LAW
Intermediate
COMPUTER LAW
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
STRATEGIC SOURCING
Intermediate
STRATEGIC SOURCING
Intermediate
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Database Administrator
Expert
Database Administrator
Expert
Recruitment
Expert
Recruitment
Expert
Problem Solving
Expert
Problem Solving
Expert
Bulk Recruitment
Expert
Bulk Recruitment
Expert
Employee Relationship
Expert
Employee Relationship
Expert
Good Communication
Expert
Good Communication
Expert
Team Player
Expert
Team Player
Expert
Risk Management
Intermediate
Risk Management
Intermediate
Strategic Planning
Expert
Strategic Planning
Expert
Application Tracking System
Expert
Application Tracking System
Expert
HRIS
Expert
HRIS
Expert
Sales
Expert
Sales
Expert
Managerial Skills
Expert
Managerial Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
CRM software
Expert
CRM software
Expert
BUSINESS PARTNERING
Intermediate
BUSINESS PARTNERING
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
GLOBAL PROFESSIONAL IN HUMAN RESOURCES
Intermediate
GLOBAL PROFESSIONAL IN HUMAN RESOURCES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate

Languages

English
Native Speaker
Arabic
Intermediate
Hindi
Expert

Training and Certifications

Certifications
GPHR certification
CTIPS (Combating Trafficking in Person) Training