Collection Officer
Mall Of Arabia
Total years of experience :3 years, 4 Months
Responsible for field collections and performed associate duties
Collected information and prepared reports
Provided information to people on collection rules, regulations, policies and laws
Analyzed financial statements and records
Kept financial records and prepared financial statements
Maintained good relationship with clients and employees
Provide first point of contact for customers
Handle transactions
Answer client questions and resolve issues
Manage AFTs
Cross sell bank products
Process necessary paperwork
Verify information ATM and debit card applications
Balance customer checkbooks
Promoting Mall of Arabia and its services ranging from retail space, kiosk spaces, ATM leasing, etc…
Obtaining new clients through different channels & managing a portfolio of approximately 50 clients
Handling customer service for mall operations
Handling customer complaints for Leasing department, Mall of Arabia
Handling all queries from clients regarding Mall of Arabia Services
Coordinating with team members & departments to ensure a smooth work flow
Preparing leasing contracts for new clients
Coordinating & handling meetings with clients and top management
Handing over of Leased property to clients along with signed contracts
Preparing presentations about Mall of Arabia for Clients & presentations about current situation of Mall of Arabia for top management
Handled Human Resources tasks (Attendance reports, Annual Leaves & Sick Leaves)
Prepared weekly, monthly & Annual budget report for Leasing Department
Preparing leasing contracts for new clients
Coordinating with other team members to ensure a smooth workflow
Preparing meetings with different departments and taking Minutes of Meeting
Awarded Scholarship by the DAAD (German Academic Exchange Service) for further academic study & training in Germany