Jaswant Chauhan

PROFILE: Operation & Configuration Lead and SME for USSD/UMB, CDM (OTA), PRS & other solutions
CLIENT: Axis Telekom
LOCATION: Jakarta, Indonesia.

• Working as a Tech Lead for VAS operation and configurations team and performing related task to make successful operation.
• Leading L1/ L2 team and a SME for various VAS applications like USSD/UMB, CDM (OTA & Upsell), BSMS, MCN &NM, VMS, SMSGW and responsible for their end to end configuration, deployment and resolving issues and providing solution to customers for VAS products in defined SLA.
• Responsible for the review and update of the programme quality plans.
• Ensuring activities in the quality plan are carried out.
• Giving specialist quality assurance advice to the company departments as required.
• Delivering presentations to an audience of Manager Level within the business.
• Coordinating the investigation of customer complaints.
• Full involvement in face to face meeting and customer interaction for requirement gathering, issues discussion and new project deployment.
• Risk analysis, feasibility study and design for new projects/requirements. Preparation of Technical design documents, MOP and end to end coordination for UTC, SIT, UAT, deployment and support.
• Coordination with operation team to handover deliverables for deployment purpose and support to productions system activities for VAS systems
• Coordination with Axis in-house development team and vendors for any change related issues and for new CRs as well.
• Propose enhancements on design to optimize business process.
• Process implementation/enhancement, Front ending business customer for their new requirements and queries also involved in capacity planning and effort estimation.
• Providing solution and implement new changes in SMSC as per customer requirement.
• Take Ownership of Problems/Issues/Defects Ticket until Resolution and coordinate with team and the vendors for RCA delivery as per SLA.
• Mentor team members to increase their productivity and arrange KT session to enhancement of their productive skills.
• Manage and maintain the entire artifact.

• Handling L2 operation and customer Escalations for SDP.
• Take ss7 trace, application traces, identify issues and bugs, Raise to our development/stack vender accordingly, Get resolution from them and implement it on client side.
• Do Conf call with customers to discuss their issues/pain areas and provide timelines fix their issues and plan accordingly.
• Leading L1 SDP team for resolving issues and providing 24*7 support to them.
• Providing end to end solution to customers for SDP products in defined SLA.
• Providing solution and implement new changes in USSD, BMG, Rater and SE as per customer requirement.
• Perform configuration of new VAS services in Volantis SE for different venders as per their requirement.
• Configuration of new account and billing in BMG and Rater.
• Configuration of new short code in USSD, Bulk Messaging Gateway.
• Increasing the efficiency of operational work and maintaining 100% availability of all type of data.
• MIS generation for the all VAS services and as per the requirement of customer.
• Achieving 100% SLA and service TAT with in time lines.
• Automation of operation work to minimize the manual effort.
• Management of incident and provide the solutions of ticket assigned.
• Provide resolution of customer care queries
• Providing support to VAS nodes (SMSC, USSD, MCA, PSA) and SDP node (BMG, Rater) and support to L1 team to fix the problem.
• Perform performance/ capacity monitoring.
Perform configuration management: Support deployment team as per defined OPS/support procedures to ensure minimal downtime.

PROFILE: IVR and Billing configuration & development
CLIENT: Idea Cellular Ltd.
LOCATION: Mohali (P.B.), India

• Developing & maintain IVR Services like Mobile Radio, Voice Chat, BGM, Pay4Me, Devotional Portal, Comedy Junction, Missed Call Information, Voice Portal, Education Portal, Rural Portal.
• Co-ordination and meetings with client to achieve a common platform on services to be promoted.
• Ensure 99.9% uptime for all IVR Services.
• Integration billing of subscription based services with IVR.
• Work on Convergent Billing Model as well as on OCG (Online Content Charging) Model.
• Responsible for all kind of enhancements in IVR.
• Responsible for development of IVR service and deployment of IVR code.
• Handle OBD and promotional broadcasting.
• Configuration of new OBD, integration, configuration of billing and testing.
• Configuration of new E1’s and augments.
• Handle OBD and SMS broadcasting.

PROFILE: VAS Engineer
CLIENT: Idea Cellular Ltd.
LOCATION: Mohali (P.B.), India

• Ensure 99.9% uptime for all IVR, SMS and Billing Services
• Integration billing of subscription based services with IVR
• Work on Convergent Billing Model as well as on OCG (Online Content Charging) Model
• Configuration of mobile series, SMSC, billing of VAS services
• Handling P2P SMSC and short out the problem occurred on SMSC
• 24x7 support for all VAS services like USSD, Flexi, IVR, GPRS, SMSC (P2P), SMSC (P2A), SMSC (A2P), CRBT and all other applications.
• MIS generation for the all VAS services and as required.
• Achieving 100% SLA and service TAT with in time lines
• Import-Export and regular check on Data base to ensure the performance level 100%.
• Operation and Maintenance of all databases servers (Oracle 8i and Mysql) including escalation to Vendor.
• Taking weakly DB backup of 6 oracle databases and 7 Mysql DB.
• Manage whole datacenter of Idea Punjab of VAS services (65 servers (Windows &Linux)).
• Technical Support to Complaint Management for all the VAS Services(Marjory :All P2P, P2A, A2P (SMSC) based services, BGM, Mobile Radio(Internationally acclaimed service), Voice Chat, Punjabi Junction, Emergency Call Service, Devotional Portal, Lost Call many more IVR based, Bill Enquiry, Crick Pack, GPRS Pack, Sms Pack, Flexi Recharge Pack all on USSD Gateway.
• MIS and Data Mining of all the above mentioned services.
• Handle OBD and promotional broadcasting.
• Configuration of new E1’s and augments.

• Configuration and support of telecom software like kenan, CRM, Disha etc.
• Responsible for providing L1 support for desktop & network problems.
• Taking backup daily, weekly and monthly from UNIX server.
• Installing workstations, antivirus, proxy, mail, web, print-servers and other network services.
• Resolving hardware & network calls routed through Helpdesk as per the SLA.
• Managing IP allocation and ensuring minimal downtime of machines.
• Administered the installation of Wired LAN, branded machines & servers.
• Imparting training to end-users in the post-implementation phase.
• Provides onsite Technical Support to solve problems.
• Responsible for the hardware maintenance of 260 systems.
• Configurations of Routers, switches and creation of VLAN.
• Installation of OS, drivers, printers, antivirus & other system applications.