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نُقدّر رأيكِ

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تم إلغاء حظر المستخدم بنجاح
Javeed Akthar Mansoor Ali, Customer Support Representative

Javeed Akthar Mansoor Ali

Customer Support Representative·Arabian Agencies Company

قطر

بكالوريوس, Mechanical Engineering

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 8 أشهر

Customer Support Representative

نوفمبر 2021 - حتى الآن

Arabian Agencies Company

الدوحة، قطر

نوفمبر 2021 - حتى الآن

Being the focal point to all key stakeholders for the brand Putzmeister at the dealership.

Steering the sales, parts & service business of Putzmeister.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
المبيعات

Spare Parts Incharge

يوليو 2012 - يوليو 2020

Darwish Trading Co

الدوحة، قطر

يوليو 2012 - يوليو 2020

• Business development of Heavy Equipment’s Spare parts and Service in Qatar.
• Define parts and service sales opportunities in Qatar in order to realize the annual budget.
• Conduct outdoor & indoor parts and service sales.
• Establish a visit plan and schedule ongoing, systematic visits with customers.
• Conduct regular visits to customer’s job site to inspect machines and leverage parts and service sales opportunities by offering reliable solutions to customer’s requirements.
• Prepare quotations to customers; follow up on quotations & receive orders.
• Confirm orders & receive order confirmations from suppliers, prepare costing & send requisition to HO for release of purchase order & payment to the supplier.
• Prioritize & follow up on orders to ensure timely delivery of spare parts to the customers.
• Read and Interpret parts from catalogues (EPC & Manual) for different types of machinery.
• Recommend alternate solutions to customers on emergency requirements for parts & service.
• Bulk sales of consumable spare parts for periodical consumption to individual customers based on their machinery specific models and population.
• Prepare periodical Sales reports, Inventory reports and Sales plan to the management.
• Prepare periodical Stock order lists, get quotation from suppliers, prepare costing & send PRQ’s to head office for approval.
• Follow-up on requisitions for Purchase orders & payments to suppliers.
• Ensure adequate stock of fast moving parts at any point of time.
• Check & ensure correct documents from supplier for trouble-free custom clearance at the ports.
• Generate warranty claims to suppliers and follow up for credit notes.
• Parts Inventory control & Warehouse management.
• Ensure FIFO stock management is followed.
• Undertake additional related responsibilities as required.

مجال الشركة:
صيانة السيارات وقطع الغيار وخدمات الدعم
الدور الوظيفي:
المبيعات

Spare parts Executive

يوليو 2011 - مايو 2012

Western Auto Company Ltd (An ETA Group Company)

الدمام، المملكة العربية السعودية

يوليو 2011 - مايو 2012

• Responsible for stocking & sales of Ashok Leyland commercial vehicles spare parts.
• Listing out & procurement of spare parts from Ashok Leyland.
• Liaison with supplier for spare parts procurement, shipments, etc.
• Arrange documentation & follow custom clearance of spare parts from sea port through clearing agent.
• All types of technical support on spare parts requirement for external customers & to workshop.
• All Material Management & Sales Distribution of spare parts on SAP

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
غيرذلك

Program Leader CMS

أغسطس 2010 - أبريل 2011

Castrol India Pvt. Ltd (Under Lobo Staffing Solutions)

بونة، الهند

أغسطس 2010 - أبريل 2011

Represented Castrol India Ltd under a full time CMS agreement with SKF India Ltd, Pune as a Program
Leader, managing a team of 10 people (2 Supervisors & 8 Fluid Handlers) working on shift basis.

Maintenance & Continuous monitoring of all Coolant & Lubrication Systems to ensure uninterrupted
production of different kinds of bearings.


Continuous Improvement Processes (CIP’s) and its implementation with the help of SKF six sigma team
for reducing system downtimes, oil/coolant consumption, arresting of leakages, system improvements for better efficiency, reduced unit production time, etc.


Periodical meetings with SKF Management for new process improvements and implementations.


Continuous look out for new business opportunities, initiate new product trials, monitor continuously
and standardize the product for business growth.

مجال الشركة:
خدمات المرافق
الدور الوظيفي:
الخدمات المساندة

Service Engineer

سبتمبر 2008 - ديسمبر 2009

Schwing Stetter India Pvt. Ltd.

تشيناي، الهند

سبتمبر 2008 - ديسمبر 2009

• Preventive maintenance and Breakdown repair of Batching Plants, Concrete Pumps & Transit Mixers of various capacities under a ‘Product Support Agreement (PSA)’ with ‘Larsen & Tourbo ECC Division’ at SLHEP -Assam.
• Handled a team of technicians at the site, allocated shifts & assigned jobs for them.
• Assigned regular maintenance jobs to the technicians & follow up for the completion of jobs.
• Continually follow up the statuses of machines at the project sites.
• Attend the emergency breakdowns to minimize machinery downtime & provide 24x7 supports.
• Maintained a spare parts warehouse with good inventory of parts for the active machines at the site.
• Coordinate with Regional office for any supports required at site.
• Follow-up & receive month service agreement payments from L&T regularly, bank deposit to company account & update to regional office.

مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
الهندسة

التعليم

Anna University

أبريل 2008

أبريل 2008

بكالوريوس، Mechanical Engineering

الهند

المعدل التراكمي (نسبة مئوية): 66%

المعدل التراكمي (نسبة مئوية): 66%

Project 1: Design and Fabrication of Multipurpose Cutting Machine. Project 2: ‘Design and Fabrication of a Pneumatic clamping fixture for Vertical Drilling Machine’, for the Machine shop at ‘Integral Coach Factory, Chennai’.

Skills

SAP
Expert
SAP
Expert
After Sales Support
Expert
After Sales Support
Expert
Sales
Expert
Sales
Expert
Spare Parts
Expert
Spare Parts
Expert
Heavy Equipment
Expert
Heavy Equipment
Expert
Parts Inventory & Warehouse management
Expert
Parts Inventory & Warehouse management
Expert
Technical sales
Expert
Technical sales
Expert
Communication
Expert
Communication
Expert
Multilinguistic
Expert
Multilinguistic
Expert
Spare Parts Sales
Expert
Spare Parts Sales
Expert
Sales
Expert
Sales
Expert
Service/Maintenance
Intermediate
Service/Maintenance
Intermediate
Business development
Expert
Business development
Expert
Customer support
Expert
Customer support
Expert
Logistics/Suppy Chain
Intermediate
Logistics/Suppy Chain
Intermediate
SAP
Expert
SAP
Expert
After Sales Support
Expert
After Sales Support
Expert
Spare Parts
Expert
Spare Parts
Expert
Heavy Equipment
Expert
Heavy Equipment
Expert

اللغات

الانجليزية

متمرّس

العربية

مبتدئ

الهندية

متوسط

التاميلية

اللغة الأم

الملايام

متوسط

التدريب و الشهادات

الشهادات
Proactive Value Selling from Scania Middle East
Dec 2022

التدريب
Putzmeister Spare parts & Service
Putzmeister Concrete Pumps GmbH

الهوايات والاهتمامات

Learning and practicing Islam