Service and delivery project manager
AT&T
مجموع سنوات الخبرة :2 years, 6 أشهر
• Managed the project of 5G tower Installation in the USA in multiple states.
• Monitoring site construction phase and infrastructure.
• Overseeing estimated completion dates and escalate on missed project milestones which Minimized risk of project lags by inspecting work-in-progress to ensure compliance and top-quality control.
• Strategically increased productivity by implementing various process improvements.
• Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed installations.
• Closely monitored employee feedback and customer reviews to help improve processes and procedures.
• Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
• communicated with multiple internal and external departments to insure service delivery on promised date.
• tackled any uprising issues in team meetings with colleagues and leadership.
• delivered over 500 cell site since the start of my position