Sr Officer credit and collection
Zong CMPAK
مجموع سنوات الخبرة :16 years, 2 أشهر
• To entertain, perform credit management actions on emails/ calls.
• Ensure the discounts and WAIVERS should be entered timely.
• Support to regional supervisor C&SS in different assigned tasks.
To resolve Commercial Complaints of Customers.
Conduct Team Session on daily basis.
Coach new team members about different scenarios.
Analyze and resolve issues related to retailers.
Overseeing Franchise Operations related to sales and customers.
Training Franchise resources for better customer facilitation and Emails.
To Facilitate customers on Helpline and Train new Recruits according to company requirements.
Manage Team operations in the absence of Team Lead.