Jawad Muhammad

Being a part of IT team I am responsible for Monitoring Servers, Network devices and client Support. Being part of my responsibilities, I also provide support on Active Directory and cloud based Microsoft Exchange. Being Manager network and servers I am supposed to maintain active working relations with clients and other IT teams to maintain the smooth IT operations and prevent deadlocks.
• Managing, Designing, troubleshooting any issue related to servers and network
• Deploying new servers as per company requirements.
• Applying network changes as per bandwidth utilization and requirement
• Performing Servers up-gradation and Patches based around Microsoft and Linux, some of the servers I manage are: Active Directory, DNS, Web server, PF Sense, Squid Proxy Server, File Server, DB servers, WSUS server, WDS Server, Anti-virus and Backup Server, Hyper V server, Microsoft Office 365 Exchange Server and Share Point Online services
• Successfully Deployed, Administrating and Migrating Company’s day to day operation to Microsoft SharePoint Server 2013 with tier 3 deployment
• I also manage company’s web hosting accounts, domains and SSL certificates
• Management of Amazon AWS Services (EC2, Elastic Load Balancers, S3, Cloud Front, Glacier, RDS, ElastiCache, Direct Connect, WAF, Cloud HSM, Cloud Watch, Cloud Trail, Route 53, SES, VPC and VPN )
• Management of Microsoft Azure Services to achieve high availability to the core in house server and to maintain backups of the critical server
• Creating and Managing projects and administration of MS TFS 2013 server
• Monitoring network traffic and activity, capacity and usage to ensure continued integrity and optimal network performance
• Routine Backups and Recovery
• Providing best possible IT solution to the company
• Managing a dedicated team of IT engineers in the company to utilize their capabilities at full

Some Achievements at work:
• Successfully implemented redundancy to almost each and every server.
• Introduced, backup and group policies within the organization.
• Deployed Virtual servers i. e (VMware and Hyper-V Based Servers)
• Deployed WSUS server in the organization.
• Successfully implemented the VPN server (Open VPN) for users to work from home
• Configured and deployed Squid Proxy Server.
• Redesigned the Network infrastructure (LAN & WLAN) almost from scratch to mitigate network issues
• Reconfigured gateway and CISCO switches to solve long lasting issues, the company was facing.
• Established a proper NOC environment in the company to Pro actively react to the IT infrastructure related issues.
• Proposed a disaster recovery plan to the management
• Applied Network and Servers Security policies to proactively react to the arising issue/attacks. (Log monitoring, L7 Packet Inspection where needed on firewall and proxy Level)
• Configuration and administration of SharePoint 2013 server (on-premises and Online)

Being IT Support Specialist I manage a team of IT engineers (Pakistan and USA based) to provide best possible solution to the company. As a part of a global IT team I am responsible for Monitoring Servers, Network devices and Customer Support. Being part of my responsibilities I also provide support on Active Directory and cloud based Microsoft Exchange. Working as part of a highly dedicated IT support team we operate with utmost professionalism and provide up to the mark IT support solutions.

• Managing a professional IT team in USA and Pakistan
• Always in communication with Service Providers and Vendors i. e (Microsoft, Citrix, Quick book, Verizon, AT&T)
• Network and Servers Troubleshooting
• Provide IT support to the company remote offices on phone and remote tools.
• Putting my previous experience in view I successfully deployed Microsoft SCCM 2012 Server for the company, provided with a strict deadline
• Some of the servers based on VMware and physical machines I maintain are: Microsoft Server 2012, Microsoft Server 2008 Active Directory, Microsoft Exchange 2010, Microsoft Exchange 365 cloud based and Microsoft TMG 2010
• I also had successfully configured and deployed Network routers, switches and firewalls
• Successfully implemented Linux based Openvpn.
• Also being a part of R&D team we provide and implement latest and best possible solution to enhance the IT infrastructure of the company

CTO24/7 Pvt Ltd (Stewart Title Company USA) Lahore, Pakistan
As a part of a USA based Stewart Tile Company, and a member of Stewart IT NOC team I am responsible for Monitoring Servers, Network devices and Operation Critical (Web based and Desktop) Applications. Being part of my responsibilities I also monitor the Utilization and their Health in close collaboration with support teams situated worldwide. Working as part of a highly dedicated IT support team we operate in a fast paced, changing and challenging 24x7 NOC environment.
• Network and Servers Troubleshooting
• Performing Servers up-gradation and Patches based around Microsoft and Linux
• Monitoring network traffic and activity
• Providing Technical Support to Stewart Title worldwide offices
• I was also supposed to generate and create IT operations critical reports for Directors and Managers
• Routine Backups and Recovery
• Provides on call support as per the organization requirements
• Being part of a multinational company I am always in close contact with the global IT support groups

Responsible for designing, maintaining and installing computer network and Servers based around Microsoft and Linux. Working as part of IT support team, to ensure smooth running of the network operations.

Duties:
• Network Planning, Management and Configuration (WLAN /LAN/Hotspots)
• Configuring CISCO, Mikrotik, TP-Link and Ubiquiti Network Devices (Routers, Switches, Firewall Load Balancer, Wireless Antennas, Bridge and Access Point (5GHz and 2.4GHz)
• Network, Servers, Software and Hardware Troubleshooting
• Successfully deployed Software Firewalls like Microsoft TMG, Mikrotik and PFSense
• Monitoring network traffic and activity, capacity and usage to ensure up to the mark network performance.
• Handling Issues regarding Network and Servers Security
• Experience of performance measurement, capacity and tuning issues
• Managing Virtual and Physical Servers
• Routine Backup and Recovery
• Proxy VPN, Squid Cache, DNS and XAMPP Server administration
• Providing Technical Support to Customers
• Training of Technicians
• Assisting the organization in purchasing of network equipment

Configuration of Routers, Switches and PC's of branches in Kohat for Online Banking. Installation of Banking Software and providing technical support to the bank staff.
• Network and Client PC Configuration
• Network, Computer Software, Hardware, IP Cameras and DVR Troubleshooting,