جواهر فتحي, Service Account Manager

جواهر فتحي

Service Account Manager

Bupa Global - Sukoon Insurance

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, BS in Psychology and Human Services
الخبرات
2 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :2 years, 1 أشهر

Service Account Manager في Bupa Global - Sukoon Insurance
  • الإمارات العربية المتحدة
  • أكتوبر 2021 إلى أكتوبر 2023

Spearheaded customer service initiatives for UAE B2B clients, ensuring seamless communication and satisfaction.

Served as the main liaison for Group Secretaries/intermediaries, providing dedicated and comprehensive support.

Collaborated with cross-functional teams including Global Sales, New Business, and claims, orchestrating customer-focused actions.

Proficiently managed application processing, renewals, preauthorization, claims support, and addressed daily billing and commission inquiries.

Service Account Manager في Bupa Global - Sukoon Insurance
  • الإمارات العربية المتحدة
  • أكتوبر 2021 إلى أكتوبر 2023

Spearheaded customer service initiatives for UAE B2B clients, ensuring seamless communication and satisfaction.

Served as the main liaison for Group Secretaries/intermediaries, providing dedicated and comprehensive support.

Collaborated with cross-functional teams including Global Sales, New Business, and claims, orchestrating customer-focused actions.

Proficiently managed application processing, renewals, preauthorization, claims support, and addressed daily billing and commission inquiries.

Peer Assistant Leader (PAL) في Zayed University
  • الإمارات العربية المتحدة
  • يناير 2018 إلى مايو 2020

Provided comprehensive tutoring across various subjects, fostering academic excellence among students. As the social committee coordinator, I actively led to the development of engaging programs. Orchestrated and executed events, including successful foreign exchange programs between international universities and on-campus students.

Peer Assistant Leader (PAL) في Zayed University
  • الإمارات العربية المتحدة
  • يناير 2018 إلى مايو 2020

Provided comprehensive tutoring across various subjects, fostering academic excellence among students. As the social committee coordinator, I actively led to the development of engaging programs. Orchestrated and executed events, including successful foreign exchange programs between international universities and on-campus students.

Research Assistant: Teaching Assistant في Zayed University
  • الإمارات العربية المتحدة
  • سبتمبر 2019 إلى مارس 2020

Deliver engaging lectures and workshops on faculty research topics, promoting a dynamic learning environment. Conduct office hours and personalized one-on-one sessions with students, providing tailored academic support. Strategically distribute surveys across campus and various social media platforms to gather comprehensive feedback. Proficiently analyze survey data, extracting valuable insights to inform academic improvements.

Research Assistant: Teaching Assistant في Zayed University
  • الإمارات العربية المتحدة
  • سبتمبر 2019 إلى مارس 2020

Deliver engaging lectures and workshops on faculty research topics, promoting a dynamic learning environment. Conduct office hours and personalized one-on-one sessions with students, providing tailored academic support. Strategically distribute surveys across campus and various social media platforms to gather comprehensive feedback. Proficiently analyze survey data, extracting valuable insights to inform academic improvements.

الخلفية التعليمية

بكالوريوس, BS in Psychology and Human Services
  • في Zayed University
  • مايو 2021
بكالوريوس, BS in Psychology and Human Services
  • في Zayed University
  • مايو 2021

Specialties & Skills

BILLING
BUSINESS TO BUSINESS
COMMUNICATIONS
CUSTOMER SERVICE
BILLING
BUSINESS TO BUSINESS
EXHIBITIONS
COMMUNICATIONS
LEAD GENERATION
RESEARCH
SOCIAL MEDIA
SURVEYS
CUSTOMER SERVICE
EXHIBITIONS
LEAD GENERATION
RESEARCH
SOCIAL MEDIA
SURVEYS

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Program SMSP (الشهادة)
PG Diploma Psychology and (الشهادة)
Program SMSP (الشهادة)
PG Diploma Psychology and (الشهادة)