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جواهر حسن, call center supervisor

جواهر حسن

call center supervisor·Kempinski Al Othman Hotel

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 8 years, 5 months

call center supervisor

February 2022 - Present

Kempinski Al Othman Hotel

Khobar, Saudi Arabia

February 2022 - Present

Adhered strictly to policies and procedures for continued company compliance.
Offered prompt solutions to maintain customer satisfaction.
Handled requests with friendly, knowledgeable service and support, continually achieving positive
customer feedback.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Receptionist

January 2016 - January 2020

Gama Hospital

Khobar, Saudi Arabia

January 2016 - January 2020

• Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance
• Assisted customers with varying questions using the knowledge and service expertise
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Education

King Faisal University

May 2020

May 2020

Bachelor's degree, Business Administration

Saudi Arabia

GPA (point): 3.79 out of 5

GPA (point): 3.79 out of 5

Skills

Fast Learning
Expert
Fast Learning
Expert
Business Organization
Expert
Business Organization
Expert
Administrative Assistance
Expert
Administrative Assistance
Expert
Administrative Supervision
Expert
Administrative Supervision
Expert
Business Management
Expert
Business Management
Expert
التواصل
Expert
التواصل
Expert
ادخال البيانات
Expert
ادخال البيانات
Expert
العمل ضمن فريق
Expert
العمل ضمن فريق
Expert
قيادة الفريق
Expert
قيادة الفريق
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEAD MANAGEMENT
Intermediate
LEAD MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
Administration
Intermediate
Administration
Intermediate
FRIENDLINESS
Intermediate
FRIENDLINESS
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
Fast Learning
Expert
Fast Learning
Expert
Business Organization
Expert
Business Organization
Expert
Administrative Assistance
Expert
Administrative Assistance
Expert
Administrative Supervision
Expert
Administrative Supervision
Expert
Business Management
Expert
Business Management
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
English Course

Training
اللغه الانجليزيه
معهد البسام

Hobbies and interests

التنسيق
التصوير