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Joelle Bedros, sales senior

Joelle Bedros

sales senior·The football agency

Kuwait

Bachelor's degree, Bachelor of Business Administration (BBA), Graduated

Work experience

Total years of experience: 8 years, 5 months

sales senior

September 2024 - Present

The football agency

Al Kuwait, Kuwait

September 2024 - Present

Company industry:
Travel Agency
Job role:
Sales

executive assistant

September 2023 - Present

The Football agency

Al Kuwait, Kuwait

September 2023 - Present

Company industry:
Travel Agency
Job role:
Sales

Senior Sales Executive

January 2023 - Present

The Football Agency

Al Kuwait, Kuwait

January 2023 - Present

• Leading international match ticket sales
• Managing VIP and high-value clients
• Coordinating with global partners
• Closing deals & achieving revenue targets
• Overseeing customer support

Company industry:
Sports & Outdoor Activities
Job role:
Sales

Senior Sales Executive / Executive Assistant

January 2023 - Present

The Football Agency,

Al Kuwait, Kuwait

January 2023 - Present

• Manage international football match ticket sales and high-value client accounts.
• Handle VIP client requests and deliver premium customer service.
• Coordinate with global ticket suppliers and partners for match allocations.
• Support senior management with scheduling and operational coordination.

Company industry:
Sports & Outdoor Activities
Job role:
Engineering

Key Account Manager

January 2022 - January 2023

OFFTO

Al Kuwait, Kuwait

January 2022 - January 2023

- Resolved client issues
• Supervised account teams
• Ensured timely service delivery

Company industry:
Travel Agency
Job role:
Sales

Key Account Manager

January 2022 - January 2023

OFFTO,

Al Kuwait, Kuwait

January 2022 - January 2023

• Managed key client accounts and maintained long-term relationships.
• Resolved operational and service issues for clients.
• Supervised account teams and ensured smooth service delivery.

Company industry:
Travel Agency
Job role:
Sales

Ticketing Agent

January 2018 - January 2022

Cham Wings Airlines

Latakia, Syria

January 2018 - January 2022

• Managed reservations & ticket issuance
• Resolved travel disruptions
• Coordinated with other airlines

Company industry:
Airlines
Job role:
Customer Service and Call Center

Ticketing Agent

January 2018 - January 2022

Cham Wings Airlines,

Latakia, Syria

January 2018 - January 2022

• Managed reservations and ticket issuance using Amadeus and Galileo systems.
• Assisted passengers with booking modifications and travel disruptions.
• Provided professional customer service in fast-paced environments.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Ascencia Business School

September 2025

September 2025

Bachelor's degree, Bachelor of Business Administration (BBA), Graduated

Kuwait

Alnour for travel and tourism

August 2015

August 2015

Diploma, Travel And Tourism Management

Syria

Skills

Teamwork
Expert
Teamwork
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Intermediate
Marketing
Intermediate
Administration
Beginner
Administration
Beginner
Management
Intermediate
Management
Intermediate
Key Account Management
Intermediate
Key Account Management
Intermediate
Sales
Expert
Sales
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
Public Relations
Expert
Public Relations
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CLIENT SERVICES
Expert
CLIENT SERVICES
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
ISSUE TRACKING
Intermediate
ISSUE TRACKING
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
Social Media
Expert
Social Media
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate