مجاهد العجلوني

Restaurant Floor Manager·Azadea Group

الإمارات العربية المتحدة

بكالوريوس, Accounting

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 8 أشهر

Restaurant Floor Manager

يونيو 2024 - حتى الآن

Azadea Group

دبي، الإمارات العربية المتحدة

يونيو 2024 - حتى الآن

 Handling customer complaints and concerns
 Train new employees
 Ensure key control policies
 Maintain quality standards of customer service
 Maintain store organization

مجال الشركة:: المطاعم وخدمات الطعام
الدور الوظيفي:: إدارية

Floor Manager

يونيو 2024 - حتى الآن

AZADEA GROUP

دبي، الإمارات العربية المتحدة

يونيو 2024 - حتى الآن

• Handling customer complaints and concerns
• Train new employees
• Ensure key control policies
• Maintain quality standards ofcustomer service
• Maintain store organization Jun 2024 -Dec 2024

مجال الشركة:: البيع بالتجزئة وبالجملة
الدور الوظيفي:: المبيعات

Managing Director

فبراير 2024 - يونيو 2024

Jbl Alhyah Information Technology Es

دبي، الإمارات العربية المتحدة

فبراير 2024 - يونيو 2024

• Managing the Companys cash flow.
• Scheduling and allocating manpower.
• Maintained satisfactory customer service.
Feb 2024 - Jun 2024

• Resolved customer issues and complaints swiftly, ensuring overall satisfaction andretention.
• Developing strategic plans and initiatives for store development and capacity.
• Adhered and maintained product quality standards and inventory.
• Spearheaded initiativesto optimize operational efficiencyand streamlineprocesses, contributingto the achievement of organizational goals.

مجال الشركة:: خدمات تكنولوجيا المعلومات

Managing Director

يناير 2024 - يونيو 2024

Jbl Alhyah Information Technology Est

دبي، الإمارات العربية المتحدة

يناير 2024 - يونيو 2024

Managing the Company’s cash flow.
Scheduling and allocatingmanpower.
Maintained satisfactory customer service.
Resolved customer issues and complaints swiftly, ensuring overall satisfaction andretention.
Developing strategic plans and initiatives for store development and capacity.
Adhered and maintained product quality standards and inventory.
Spearheaded initiatives to optimizeoperational efficiencyand streamlineprocesses,
Adhered and maintained product quality standards and inventory.
Spearheaded initiatives to optimizeoperational efficiencyand streamlineprocesses, contributingto
the achievement of organizational goals.

مجال الشركة:: خدمات تكنولوجيا المعلومات
الدور الوظيفي:: إدارية

Assistant Manager

يوليو 2020 - فبراير 2024

Fortinos

Hamilton، كندا

يوليو 2020 - فبراير 2024

Hiring and training newassociates.
 Managing the Company’s cash flow.
 Scheduling and allocating manpower.
 Maintained satisfactory customer service.
 Resolved customer issues and complaints swiftly, ensuring overall satisfaction and retention.
 Developing strategic plans and initiatives for store development and capacity.
 Adhered and maintained product quality standards and inventory.
 Spearheaded initiatives to optimize operational efficiencyand streamline processes, contributing to the
achievement of organizational goals

مجال الشركة:: البيع بالتجزئة وبالجملة
الدور الوظيفي:: المحاسبة والتدقيق

ASSISTANT MANAGER

يوليو 2020 - فبراير 2024

Fortino’s

Hamilton، كندا

يوليو 2020 - فبراير 2024

• Hiring and training newassociates.
• Managing the Companys cash flow.
• Scheduling and allocating manpower.
• Maintained satisfactory customer service.
• Resolved customer issues and complaints swiftly, ensuring overall satisfaction and retention.
• Developing strategic plans and initiatives for store development and capacity.
• Adhered and maintained product quality standards and inventory.
• Spearheaded initiativesto optimize operational efficiencyand streamline processes, contributing to the achievement of organizational goals.

مجال الشركة:: البيع بالتجزئة وبالجملة

SUPERVISOR

يوليو 2020 - سبتمبر 2023

Sobeys

Hamilton، كندا

يوليو 2020 - سبتمبر 2023

• Managed and monitored the stores transactions.
• Handling of customers and supplier operations.
• Stores financial record and employee KPI record monitoring.

مجال الشركة:: البيع بالتجزئة وبالجملة

CUSTOMER SERVICE MANAGER

يناير 2018 - يوليو 2019

Walmar

Hamilton، كندا

يناير 2018 - يوليو 2019

• Approving cheques and deposits.
• Achieved efficient verification of customer verifications.
• Team leader.

مجال الشركة:: البيع بالتجزئة وبالجملة

SUPERVISOR

يونيو 2016 - نوفمبر 2017

Jordan Kuwait Bank

عمان، الأردن

يونيو 2016 - نوفمبر 2017

• Managed various transactions at a busy downtown branch: deposits, withdrawals, transfers, and cheque cashing; verified customer ID, signatures, and balances; processed loan payments; and handled account openings/closures.
• Addressed customer inquiries in-person or via phone and directed them to other bank services as needed.
• Logged cashiers cheques and travelers cheques, prepared currency transaction reports, and meticulously documented financial transactions for internal records.
• Implemented an express line for single transactions during peak periods, reducing wait time by 30% and attaining record-high customer satisfaction scores,

مجال الشركة:: البنوك

TELLER

مارس 2015 - يونيو 2016

Amman Jordan Investment Bank

عمان، الأردن

مارس 2015 - يونيو 2016

• Offered cheque services, cash transactions, and account management, including currency exchange, transfers, loans, and credit card processing.
• Promoted bank offerings by addressing queries, introducing new services, understanding customer needs, and guiding them to branch representatives.

مجال الشركة:: البنوك

CUSTOMER SERVICE REPRESENTATIVE

نوفمبر 2013 - مارس 2015

Global Exchange

عمان، الأردن

نوفمبر 2013 - مارس 2015

• Achieved top currency sales for a year, consistently meeting targets.
• Maintained flawlessdrawer balance, ensuring accurate transactions.

مجال الشركة:: الخدمات المالية

التعليم

Applied Science Private University

يوليو 2013

بكالوريوس، Accounting

الأردن

المعدل التراكمي (نسبة مئوية): 70%

Accounting from 2009 to 2013 I was a team player in a team captain in the soccer. We have achieved multiple trophies during the season. I was one of the people who was always a top of his class never missed a class during the four years of university.

Applied Science University

يونيو 2013

بكالوريوس، BACHELOR OF ARTS IN ACCOUNTING

الأردن

المعدل التراكمي (نسبة مئوية): 70%

I was a team player and a soccer champion

Skills

Operational Efficiency

Expert

Communications

Expert

Project Management

Expert

Strategic Planning

Expert

Team Leadership

Expert

Conflict resolution

Expert

Active listening

Expert

Strategic thinking

Expert

Emotional intelligence

Expert

Adaptability

Expert

Organization

Expert

Project management

Expert

Technical skills

Expert

Motivating

Expert

Team building

Expert

Skills management

Expert

Problem solving

Expert

Decision-making

Expert

Time management

Expert

Leadership

Expert

ACCOUNT MANAGEMENT

Expert

CUSTOMER SERVICE

Expert

LOANS

Expert

MANAGEMENT

Expert

OPERATIONS

Expert

PRODUCT QUALITY (QA/QC)

Expert

SALES

Expert

SCHEDULING

Expert

CUSTOMER SATISFACTION

Expert

KEY CONTROL

Intermediate

communication skills

Expert

اللغات

الانجليزية

اللغة الأم

العربية

اللغة الأم

التدريب و الشهادات

الشهادات

Project Management

Aug 2023

الهوايات والاهتمامات

Soccer

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تصفح الوظائف

وظائف في الإمارات العربية المتحدة

مجاهد العجلوني

مشاركة سيرتي الذاتية

الخبرة العملية

Restaurant Floor Manager

Floor Manager

Managing Director

Managing Director

Assistant Manager

ASSISTANT MANAGER

SUPERVISOR

CUSTOMER SERVICE MANAGER

SUPERVISOR

TELLER

CUSTOMER SERVICE REPRESENTATIVE

التعليم

Applied Science Private University

Applied Science University

Skills

اللغات

الانجليزية

العربية

التدريب و الشهادات

الشهادات

Project Management

الهوايات والاهتمامات

Soccer