Director | Operations
Nischey, LLC.
Total years of experience :25 years, 11 Months
Successfully collaborated, strategically planned, managed, executed and delivered successful initiatives in discipline, including at global giants as Cisco and Hitachi Data Systems.
Mostly engagement required re-engineering and redefining key business process with systems with auditable and compliance process implementation by GAP analysis and global process and systems solution designs
Jay has designed, managed & deployed large enterprise E2E systems projects related to eBiz ERP, CRM including Process, Data & BI using packaged solutions for clients in different industries verticles in compliance to SOx & ISO 9001.
Jay has extensive experience as architect for the end to end full project lifecycle (Q2C, R2R, I2R ) from discovery phase and requirements gathering; to solution definition and design; to system implementation and support.
Executive Roles:
-Facilitating Executive level decision making and planning strategic technological roadmap execution with respect to technological development and future growth requirements.
-Process re-engineering director, Business Program Manager and Biz/Tech Solution Architect; for the design and implementation roadmap of a new Global operating structure and Order to Cash.
-Engagement leadership experience from ground level hands on consulting to Global Engagement Director for 8+ full life cycle projects. Provided lead oversight with process and technical advice to CIO, business owners, program managers, technical teams 9onshore /off-shore).
Project Experoence Summary:
-Principal Global Process Analysis Manager and Oracle Business Intelligence Manager for leading networking company using Agile and Six Sigma methodology.
-Engagement Manager and Solution Architect leading a team of 40+ consultants (Onshore and Offshore) for Oracle and SAP CRM/ERP Service for ‘Prospect to Cash’ solution for leading network-neutral data center company using Agile.
-Functional Lead and Solution Architect for Global Implementation of Oracle Service (Q2C) and Financials for a major security services company. Architected enterprise global model for a single global instance of Release 11i spanning several theaters (US, Europe, APAC, Emerging Markets and Japan) with multiple legal entities
-Development Solution Architect for global implementation leading of O2C P2P, I2R, PPM, Service, Manufacturing and Financial Management processes for a major network equipment manufacturer
OVERALL Global IT/IS Management, Compliance and Solution Architecture work highlights
- Work with Project Managers to understand detailed project scope and risk
- Identify critical Functional points, associated system requirements and Technical requirements for projects
- Identify GAPs and analyze Change Management, cross-project system impacts from theaters and/or divisions
- Drive or Assist Program Management at global level with all shores team coordination
- Work with Infrastructure team to identify infrastructure/environment or any needs for Integration Projects
- Work directly with the Enterprise Architecture Team to understand Enterprise Standards and IT Strategies
- Assist in capability gap analysis, risk analysis and mitigation plan
- Business and System Analysts Team engagement and coordination
- Facilitate Workshops and assist in Core Process change decision making
- Develop solution blueprint for Process (audited for compliance), System and Data Flows with Audit Tollgates
- Assist in technical and business test planning cycles and results analysis
- Define Training documentation and business and technical support services outlines
MAJOR GLOBAL CLIENTS ASSOCIATIONS:
CISCO SYSTEMS | HITACHI DATA SYSTEMS | EQUINIX | VERISIGN | SYMMENTEC | SILICON IMAGE | GOOD TECHNOLOGY | AETHER SYSTEMS | NORTEL NETWORKS | AVICI SYSTEMS | CADANT INC. | KUSHI INC. | INGERSOLL-RAND | GE RAIL.
‘Global Keystone’ project participation covered Global Business Process Analysis and Solution Design for Cisco Oracle solution.
Post Go-Live lead for Cisco’s redefined business process support and enhancements.
Responsibility
Understand the existing Global Biz-IT processes and application work-flow.
Document the Business Requirements for New Oracle ERP with respect to current CSM and core financial Service Agreement processes
Conduct GAP analysis and Prepare Functional and Technical Design for various key areas of Service Agreement Track.
Develop Final Solutions design by defining toll-gates based on industry best practices and ISO and SOx compliance
As part of business team evaluate and help streamline current business process with respect to integration with existing and developing global transaction applications.
Prepare Use-Cases and test Cases to assist Q/A testing, UAT and CRP.
Oversee Training and Process documentations.
Cloud Application Solution for Financial Service Processes out of Service Contracts and identify areas of future markets for global growth.
Responsibility
Design, Re-engineer and Program Manage to Identify, Strategize, Manage and Structure a future data growth roadmap for growing data storage.
Start up Consulting and Software Services firm with global market vision. ~
Director | Operations
Successfully collaborated, strategically planned, managed, executed and delivered successful initiatives in discipline, including at global giants as Cisco and Hitachi Data Systems. Mostly engagement required re-engineering and redefining key business process with systems with auditable and compliance process implementation by GAP analysis and global process and systems solution designs.
Focal Point Solutions
Description PM and Solution Architect for Business Process re-engineering and System implementation (Oracle i12) for service business across branches and in US for future growth.
Application Custom Application
Responsibility • Document current business process with input from stakeholders.
• Sales and Inventory Data gathering and Cloud sales expansion Proposed a future growth roadmap for business system for Service business (Q2C).
Management Consulting for Process and identify areas of future markets for global growth.
Responsibility
Design Growth approach and Program Manage to Identify, Strategize, Manage and Structure a future growth roadmap for multi media market.
for CA Channel Partners for local groups and also across theaters.
Application
Oracle 11.5.10
Responsibility
Document current business process across global theaters with input from stakeholders.
Analyze Current and Define a Global To-Be process which is consistent across various theaters. Socialize and get buy in for the Executive Commit.
Propose a roadmap for a centralized system for Partner Data Design and build interface between Asset Management, invoices generation out of Order Management and Service Contracts, vendor management, company codes, charts of accounts etc. and BI for financial analysis and key stages of process for reporting.
Solution Architect for E2E Business Process in resolving Install Base Data Reconciliation with Service Contract and Non-Service items.
Application
Oracle 11.5.10
Responsibility
Business Analyst and Solution architect for IB reconciliation project.
Responsible for PM and resolving revenue bleeding of about 1+ million dollar with Revenue Operations and Equinix IBXs.
for 'Synergy' Project for multi theatre roll-out for Oracle Service Contract and Cisco IB.
Application
Oracle 11.5.10
Responsibility
Business requirements analysis and identifying areas for process and techincal gaps, Working with Theater Leads/Resentativess for Sign-offs on scope, Change requests requirements and business process validation for Cisco.
Representing 'Release Management - (Business side)' in PMO and presenting Cisco Execs/Sponsers with updates on Progress and/or Issue Management directly impacting release schedules.
Analyze current changes in processes for EMEA, APEC, Emerging Markets, Japan and USA for the impacts due to system changes including Order processing for Services, VARs (Partner and Internal) Assest Management in IB.
Business Analysis for change impact and process impact.
for complete Oracle E-Biz re-engineering and implementation of Oracle 11.5.10. for dual shore roll-out.
Application
Oracle 11.5.10
Responsibility
Document the key Business Requirements for Oracle Quote to Service Contracts and IB and current pain points in existing processes.
Analyze current processes, identify bottlenecks and suggest industry-best-practice process solution.
GAP/FIT analysis from 11.5.10 feature perspective and upgrade path based on recommended processes.
Provide flexible long term solution options compatible with changing business model.
Over five years of association included pre-Sales, numerous new client development, account management and total project delivery management. Additionally, shouldered internal Enterprise Application Services practice growth in Oracle applications space by contributing towards recruiting, training and mentoring.
*Note: Actively contributed in achieving Oracle Outstanding Partner 2005 award.
for complete Oracle E-Biz re-engineering and upgrade from 11.5.4 to 11.5.10 (14 modules with team of 18 on site and 32 off-site) and structure BI for SOx compliance.
Engagement Insight
Client Issues
Significant delays from ‘signed offer’ to ‘order fulfillment’
Delays with customer on-boarding process
Complex configuration rules and lack of validation require re-entry of orders
Billing reconciliation between ‘quote’ and ‘order to invoice’ causes compliance issues
Objective
Create a scaleable operations infrastructure on a tier-1 enterprise platform that drives integrated end-to-end processes for ‘lead-to-opportunity’ and ‘order-to-fulfill’
Leadership Role
Developed a program in two stages - Define & Execute - to reengineer the Sales to Cash process and launch the to-be state on Oracle 11i10
Proposed process changes & realignment of the functional organizations including creation of new roles & responsibilities and business capability requirements for Oracle 11i10
Developed roadmap for deploying the to-be state in US and APAC geographies
Results
Customer order-to-fulfill’ cycle time reduced from 6-days to 1-day
No re-entry of customer, pricing and configuration data
Audit and traceability of ‘opportunity’, ‘quote’, ‘order’ and ‘invoice’
Open, robust and scaleable infrastructure on a single enterprise platform
Application
Oracle 11.5.4 to 11.5.10 path (14 modules)
Responsibility
Document the Business Requirements and current pain points in existing processes and reporting.
Designed unique automated booking to revenue process in Oracle with multiple layers of interfaces and custom tables in compliance to SOx.
Analyze current processes, identify bottlenecks and suggest industry-best-practice process solution.
GAP/FIT analysis from 11.5.10 feature perspective and upgrade path.
Provide flexible long term solution compatible with changing business model.
and Solution lead for Quote to Contract and Order to Cash business process. Project participation covers Scope Value Assessment for Business Process Re-engineering and Upgrade path analysis for Oracle 11i (iStore, Service, Contracts, Order Management, Inventory and Pricing, AP, AR Oracle BI).
Application
Oracle 11.5.4 to 11.5.9 path
Responsibility
Document Business Requirements and current pain points in existing processes
Analyze current processes, identify bottlenecks and suggest industry-best-practice process solution.
GAP/FIT analysis from 11.5.9 feature perspective and upgrade path based on recommended processes.
Provide flexible long term solution compatible with changing business model.
Validate for SOx compliance and restructure data warehousing and create reporting layer and new user interface using Oracle BI.
Solution lead for Quote to Contract and Order to Cash business process. Project participation covers Scope Value Assessment for Business Process Re-engineering and Upgrade path analysis for Oracle 11i (iStore, Service, Contracts, Order Management, Inventory and Pricing, BI).
Application
Oracle 11.5.4 to 11.5.9 path
Responsibility
Document the Business Requirements and current pain points in existing processes
Analyze current processes, identify bottlenecks and suggest industry-best-practice process solution.
GAP/FIT analysis from 11.5.9 feature perspective and upgrade path based on recommended processes.
Provide flexible long term solution compatible with changing business model.
Business Solution for CA Service Renewal Business
Application
Oracle 11.5.x, Custom Solutions
Responsibility
Analyze current Service renewal business processes and identify bottlenecks, revenue leakages.
Built a business case for Cisco’s overall renewal business transformation with short as well as long term solution approach
Functional lead for ‘Contract Solution’; project participation covered Business Process Analysis and Solution Design for Oracle 11i Service Contracts Implementation.
Application
Oracle 11.5.8
Responsibility
Document the Business Requirements for Oracle 11i with respect to current Contract agreement processes
Prepare Configuration guide and Functional Design for Service Contract implementation.
As part of core business team evaluate and help streamline current business processes
Prepare Use-Cases and test Cases to assist Q/A testing, UAT and CRP.
Conduct Training for end users.
‘Entitlement’ project participation covered Project Management, current Business Process Analysis and Solution Design.
Application
Oracle 11.5.6, Custom Solutions
Responsibility
Understand the current Entitlement business work-flow.
Lead the projects on key ‘Quick Wins’ for Entitlement track
Document the Business Requirements for Oracle 11i with respect to current Entitlement processes
Prepare Functional and Technical Design for identified initiatives
Lead cross functional solution implementation
‘Keystone’ project participation covered Business Process Analysis and Solution Design for Oracle 11i Service Contracts Implementation.
Post Go-Live lead the Service Contract and Install Base track for Cisco’s on going business process support and enhancements.
Application
Oracle 11.5.6
Responsibility
Understand the current in-house CSM (Customer Service Maintenance) application work-flow.
Document the Business Requirements for Oracle 11i with respect to current CSM Service Agreement processes and Oracle Install Base processes
Prepare Functional and Technical Design for various key areas of Service Agreement Track.
As part of CIBER business team evaluate and help streamline current business process with respect to CIBER's integration with existing and developing applications.
Prepare Use-Cases and test Cases to assist Q/A testing, UAT and CRP.
Clarify Implementation
Application
Clarify eFront Office 9.0
Responsibility
Designed and developed Consultant Tracking Program.
Developed the Project Implementation Methodology for Saama Technologies.
This project participation covered Process Analysis for building Clarify iSales.
Application
Clarify eFront Office 11.00
Responsibility
Thin Client Business Process verification for Clarify iSales 1.0.
Assist Engineering in various Builds of CBOs.
This project participation covered Business Analysis, Defining Upgrade path, Solutions Design, Customization and Data Mapping.
This project participation covered Business Analysis, Solutions Design, Customization and Data Mapping.
Application
Clarify eFront Office 8.0
Responsibility
Clarify, JDEdwards, Agile and ISO integration for internal vertical solution.
Data and Process flow mapping for Clarify applications such as Support, Logistics and Contracts with JD Edwards through middleware ‘Active’ for internal AristaSoft Solution.
Clarify specific customization at form, object and source code level to achieve successful integration.
Clarify customization for the client ‘Avici Systems’ and ‘Cadant Inc.’ to meet their process flow requirement in Logistics.
Clarify Implementation
Application
Clarify eFront Office 9.0
Responsibility
Implementation of Clarify 9.0 eSupport and eOrder for on line Order booking and Ticketing.
Neutralized Browser functionality issues for the Web Client for the Single and Multi-package orders.
CRM
Close association included successful CRM project delivery management for multiple end clients in both, functional and technical space.
Softec International, Inc., Edison, New Jersey
Lead Consultant
Projects included successful CRM and Web Portal project delivery management for multiple end clients in both, functional and technical space.
developed business requirements for the upgrade and further customization, and developed design solution.
Provide technical assistance in identifying, evaluating, and developing systems and procedures, which meet end user requirements
Customization for Clear Support & Helpdesk using UI and DD editor.
Clarify Customization
Application
Clarify eFront Office 7.0
Responsibility
Clarify customization in the Clear
Data Transfer
Application
Enterprise Resource Planning: SAP 3.0F
Responsibility
Data transfer using Batch data Communication.
Created Transaction Modules.
Created customized Reports, Screens and Menus.
Developed Financial & Accounting System Package, to meet the requirements of various industries like Pharmaceuticals, Textile, and Paper etc.
Developed Sales & Distribution System Package for Wellman Pharmaceuticals Ltd, which dealt with modules like order entry, Invoice entry and Payments
Developed Call Analysis and Reporting (CARE) for Compusys India Pvt. Ltd, for
ISO 9001
Primary focus of work was to gather and document business processes and optimize for ISO 9001 certification.
Global business operations management Management Indormation Systems
Successfully completed four years of Industrial Engineering in First Calss with Distinction