Total Rewards Analyst (Assistant Manager Level)
Al Futtaim Group
Total des années d'expérience :13 years, 7 Mois
-Design effective analytics solutions and develop modelling that will support the management and execution of key OPT processes and initiatives.
-Develop tools, templates and content to efficiently and compliantly facilitate the management and administration of key OPT processes and initiatives.
-Proactively build and/or improve infrastructures required to collect and analyse data, and support the roll-out of these products to HR Business Partners and Talent Acquisition.
-Support the annual benchmarking exercises and apply knowledge of industry trends to interpret data, supporting to develop new practices and to enhance existing OPT methodologies.
-Produce actionable analysis and reporting to various stakeholders across HR and AFG, where required.
-Support the Organizational Design initiatives including structural analysis and job evaluation.
-Responsible for reviewing salary increases, promotions and internal recruitment proposals from the businesses from all regions in accordance to organization’s policies and procedures
-Facilitate in acquiring necessary approvals and to the implementation of salary changes in SAP
-Work closely with the HRIS team for report generation and execution of other system related projects and changes
-Review and assist in the implementation of Exceptional Effort Awards cases from all businesses across regions
-Conduct job evaluation analysis using HAY methodology and identify appropriate job band level/pay grade for new roles and/or positions that have significant changes to the role due to job enrichment/enlargement
-Facilitate Total Rewards trainings to all HR Business Partners in all divisions
-Perform regular audit of all Total Rewards related processes to ensure compliance and in accordance to policies and procedures
-Maintain and review salary structures for all countries and ensure that it is strictly being observed and implemented across divisions - no outliers in terms of base salary, accommodation, transportation/car, and other allowances
Responsible for assisting in the administration of the Firm’s global compensation and benefits programs including base salary program, annual review, annual and prorated bonus calculations in accordance with Firm guidelines and policies.
Ensure ongoing communication with HR Directors and Global Benefits & Compensation Director regarding the Firm’s total reward concepts and practices.
Lead special projects as required, ensuring that benefit information is correct prior to distribution. Special projects may entail updating information, running and analyzing reports, troubleshooting, etc. Responsible for completing, coordinating, and distributing compensation and benefits data surveys globally and by region.
Act as liaison between the HRSS and NY Comp & Ben teams for instruction and collaboration on various initiatives and in the transfer of tasks.
Ensure Audits are performed on a regular basis on all enrollments / beneficiaries / terminations in the HR System and payroll for IHIP contributions. Ensure proper support documentation is prepared and handled as part of the audit control process.
Maintain records and confidentiality procedures in accordance with HIPAA and as dictated by legislated requirements in each applicable jurisdiction.
Work with Benefits Accounting personnel on budget analysis and reconciliation reviews.
Work directly with Internal Clients and colleagues in Centres of Expertise to define, assess, and coordinate incoming work requests to determine scope, work effort, service levels, and resource capacity for the team. Identify and propose new services to support the People function.
Lead, manage, and carry out with the team the work transition process. This includes developing effective operational procedures and drafting procedure manuals and flows, and training materials, as well as giving training.
Effectively lead and manage the team, providing direction and guidance as necessary, for process improvement, policy interpretation, projects, reports, compliance with all laws, as well as execution of Firm initiatives and daily operations.
Implement and manage client service SLA's specific to the function, ensuring that service levels and KPI’s are consistently met and that use of resources is optimized. Implement and manage changes which result in improvements.
Analyze, report on, and provide recommendations on all aspects of the team's performance and training, including key metrics, staffing levels, capacity and capability, and budgeting. Ensure consistency with business objectives.
Handle complaints and developmental feedback professionally and to the satisfaction of Internal Clients, ensuring quick, equitable and courteous resolution. Handle positive feedback appropriately.
Promote communication and business synergy among relevant stakeholders (includes HRSS Senior Manager, HRSS Stakeholders, People and other functions, and external parties).
International Health Insurance Plan (IHIP) Benefits Administration
IHIP Eligibility Determination
IHIP Open Enrollment - preparation of test cases and application in UAT
Prepare and distribute IHIP enrollment kits to newly eligible employees due to a qualifying event.
Review and process IHIP enrollments in PeopleSoft Notifies MetLife of the newly enrolled participants for information kit/cards distribution
Global Benefits Mailbox Management for International Benefits related inquiries.
Handle benefit inquiries and complaints to ensure quick, equitable and courteous resolution.
Prepares IHIP Local Billing and distribute to all non US offices for processing of deductions via local payroll.
Conducts audit of IHIP deductions for employees under US payroll. Work closely with NY Payroll Team for any adjustments due.
Extracts ADP Report on a semi-monthly basis for reconciliation
Prepares IHIP Termination Letter and process termination of coverage election in PeopleSoft.
US/London Benefits and Wellness Invoices Administration
People Invoices Mailbox and Vendor Management; attend to inquiries regarding invoice status and invoice payment request.
Review and reconcile invoice data from employees’ coverage information in PeopleSoft
Prepare and submit payment request in 3E Financial system
Ensures the accuracy of information reported in 3E which includes the GL coding, expense allocation per location, department and subsection
Tracks all submitted payment request/s in 3E for invoice status verification and preparation of data needed for the annual budget process
Works closely with New York Accounts Payable Team regarding invoice payment status
Compensation
Participates in salary surveys through the collection and reporting of data to third party survey providers Maintains compensation information in HRIS and organizes data for the generation of compensation reports
Provides analytical support in the development of salary budgets
Performs prorated bonus calculations, providing detailed analyses, report generation, and research.
Assists in the administration of annual salary planning process.
Assists in implementation and communication of compensation policies, processes and systems.
Works with HRIS team to ensure system meets compensation needs is updated to reflect changes to salary structures, bonuses, etc.
Audit Process
US Payroll Deduction Audit
IHIP US Payroll Deduction Audit
Health Club Deduction Audit
Thomsons Online Benefits (London) Audit
Invoice Audit
Partner Billing Audit
Split Payroll Audit
Salary and Bonus Letter Audit for Asia, EMEA and US Region.
US Benefits and Wellness Annual Budget Process
Prepares project plan for the Annual Budget Process which includes the list of activities, the responsible stream members, target start date and completion date
Monitors the project status and ensure that the timeline set is on-track
Coordinates with Finance Team regarding the updates on the Budget Process
Works closely with US counterparts regarding the budget data for Fixed Costs and Wellness
Prepares the budget data for Medical, Dental, Vision, Life and LTD depending on the projected increase with regard to the firm cost.
Review and finalize the budget data for Clarity updating
Updates budget data in Clarity
Project Management and Process Improvements
US-HR Invoices Migration to Accounts Payable Team
London HR Invoices Transition
System Migration from Discover/Humanic to PeopleSoft
US Payroll Deduction Audit Macro Tool Partner Billing Macro Tool
US and London Billing Tracker (macro tool)
Communicates U.S Retirement 401K benefits eligibility rules, policies, and delivery to employees (active/retirees) and 3rd party vendors.
Ensures accuracy of benefits related payments & deductions calculated in the payroll system. This requires in-depth knowledge of company policies & payroll/benefits system.
Generates legal and statutory reports to government and 3rd party vendors. This also includes other reporting requests by the client.
Documents monthly benefits scorecard, including issue and resolution tracking. Acts as Tier 2 for Issue Resolution of Benefits related queries.
Responsible for Document Management. Develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.
Provides the client with support and data for any internal and external audits. And, supports the process transition to the new vendor as needed.
Advanced Tasks:
Officer-in-Charge (OIC) for Benefits-Retirement
Take in charge the obligations and responsibilities of the 1st Line Operations Manager while she’s out to ensure operation issues and deadlines are covered within the team. All updates are reported to the 2nd Line Operations Manager.
Subject Matter Expert for Benefits-Retirement
Handles the team's issues and escalations. Provides guidance to co-process owners on how to provide quality and timely resolutions. Attends client meetings with the Project and Service Mangers for impact assessment and providing proposal solution to the project.
In-House HRIS for Benefits-Retirement
Addresses all (simple to medium -complexity) PeopleSoft inquiries with regard to employees’ pension elections (deferrals/Loans) setup in the system. Creates PeopleSoft (SQLs) queries for process improvements and data pulling needed for issue and cases resolution - escalated and requested by the client.
Compensation and Benefits - CVS Caremark: Continuous Improvement SPOC
Heads the team in identifying possible process improvements and guide them from the planning up to the implementation phase of their respective projects. Tasks also
include initial assessment of the idea if it can be identified as a possible yellow belt project based on its savings. Tracking the status of the quality ideas submitted is also included
Business/Service Development
Improves organization's business development structure through preparation and execution of Strategic and Business Management Plan.
Re-assess the services being offered to the clients by identifying, focusing and strengthening more on the company's core service competencies.
Brand Management
Works on company's branding strategy through synchronization of the organization's marketing campaign materials; Top Marketing's website, administrative and client presentation materials etc., .
Project and Events Management
Spearhead and provide excellent Project and Events Management support to company's projects such as:
o 10th NADTI and 8th PDA Area Convention held at SMX Pasay City - the first ever event project collaboration of the 2 biggest known dental organizations in the Philippines; Philippine Dental Association and National Association of Dental Traders Inc.
o Be F.A.B! (Be Fit and Beautiful) - Health and Wellness advocacy campaign. It provides better access to the company's list of well-known health and wellness advocate partners which subsequently provide high quality of service at a very reasonable cost to the clients' employees.
Sales and Operations Management
Tasks include sales-lead generation, meeting clients, presentation of company's services, project hands-on monitoring and service delivery.
2005 - 2009 ASIA PACIFIC COLLEGE Bachelor of Science in Business Administration Major in Marketing and Advertising Academic Distinction Consistent Dean's Lister
