Roustabout
National Drilling Company
مجموع سنوات الخبرة :6 years, 5 أشهر
Performing general physical activities;
Communicating with supervisors, peers or subordinate by telephone, in written form, e-mail, or in person;
Processing Information by compiling, coding, categorizing, calculating or verifying information or data.
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with custnomers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, computer issues;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.
• Collect payment for transportation and accommodations from customer;
• Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required;
• Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books;
• Book transportation and hotel reservations, using computer terminal or telephone;
• Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations;
• Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
Average GPA