Facilities operations manager
Ernst & young
Total years of experience :17 years, 6 Months
Overall Facility and Workplace operations and management in charge of the
sites in terms of labor, productivity, quality control, and safety measures.
Responsible for comprehensive business plans that enhance employee
engagement, increase productivity, reduce cost, mitigate risk, and create value
for our business core.
Lead for the management of services and processes that support the
core business of an organization to ensure that an organization has the
most suitable working environment for its employees and their
activities.
Hands-on general management experience in delivering services and
profitability in an FM arena, responsible for 20- 50 staff, and having
been responsible for P & L exceeding 1M.
Responsible for implementing projects assigned and recording project progress by working closely with FM Project team, simultaneously checking on existing maintenance, security, cleaning teams and IT and security services in multiple regions.
Acted as an integral part of our team and connect the points of contact for clients, partners, suppliers, and staff. Leading and motivating teams to provide a welcoming, professional, safe and secure work environment for staffs and management. Manage and direct Facilities Managers at each property to ensure that the Tenants and properties are maintained at the highest possible levels and Nokia standards.
Responsible for phasing the Facility Project plan
Manage projects on time, budget, quality, information and organization through effective cooperation and communication within project teams
Manages the programming, planning, design fit out for new construction, renovation, remodeling and maintenance projects district-wide for office facilities including site utilities, building systems.
Conducts reviews of facilities plans as prepared by design consultants, and oversees and manages Facilities Minor & Major Capital Projects to assure compliance with applicable Company codes policies procedures and standards.
Responsible for budget management and recordkeeping; personnel management if applicable; contract management and enforcement; project schedule, construction compliance with applicable codes, required inspections and the legal requirements for the construction of office facilities.
Monitors expenditures of the capital budget for each project, and reviews and recommends payment of invoices, adherence to fit out contracts, attend pre-bid, pre-construction, project design and facility meetings.
Prepares status reports with initial estimates directs and evaluates the performance of design consultants, contractors, and construction managers through periodic inspections and directs daily supervision.
Ensures completion of projects, from the first request through closeout, in accordance with established standards, schedules and budget parameters by company management and operations.
Provides overall facilities direction to team of regional-based facility managers
Provides and implements processes and programs to provide optimal productivity of facilities team.
Identifies 5-year capital project plan for large office buildings.
Provides direction for capital and operating expense budget forecasting and monthly
Accrual projections. Manages coordination of all program rollouts.
Manages all facilities group capital rollout RFP’s, including project plan, site meetings,
Scope of work, specifications, SLA’s, etc.
Manages all facilities preventative and predictive maintenance programs, including scope of work, specifications, SLA’s, management of vendors, and quality assessments.
Performs site inspections to identify enhancement and renovation projects, provide facility audit, and inspect quality of vendor-performed service and project work.
Supports business continuity by proactively planning for and responding to catastrophic events as well as localized emergencies (e.g. fire, break ins’, car vs. building, etc.)
Develops and implements the process to identify priorities in response to catastrophic events, and communicates same to Retail, field forces, Law, Media Relations, and other Business Unit heads.
Acts as a liaison between Property and Project Management groups through proactive involvement with acquisitions and remodels, makes specification.
Recommendations based on empirical data, and analyzes trends and life cycle cost of equipment and materials to support changes and/or enhancements
Overall responsibility for strategy both delivered by the teams and cross department such as ensuring all team members work together effectively.
Ensuring that maintenance works are carried out to a high standard, on time and in budget.
Ensuring sites are slick, clean and uplifting and sites are secure to a professional standard.
Ensuring PPM for critical and non-critical equipment.
Soft services
Reception
Office boy - cleaning services
Store keeper
Janitors
Café vending
Suppliers’ management
Contracts management
Hard Services
CCU maintenance
UPS maintenance
HVAC
MEP
Health Safety and Security systems (installations and maintenance working with EHSS team)
Suppliers’ management
Contracts management
RM (Reactive maintenance)
Assisting in the day-to-day management of assigned location ensuring that operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.
Participate in programs to improve client and customer satisfaction.
Engage in the development of property level financial and operational goals.
Assist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff and back office (e.g. reception, valet attendants, maintenance porters, janitors, café and vending attendants, canteens etc.), preparing month-end reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget.
Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
Assist with cleanup of debris, water, oil spills and etc.
Have a thorough knowledge of all areas of the parking and parking policy as per company standards and regulations.
Assist Facility Manager with other duties as needed.
Additional Responsibilities
Provide office orientation for new employees.
Setup accommodation and entertainment arrangements for company visitors.
Delegating assignments to other administrative assistants to perform and complete within a reasonable amount of time.
Resolving problems / issues at the workplace.
Working under time constraints and handling pressure addressing project management or customer service issues.
Provides comprehensive administrative services, including budget and financial management; purchasing, procurement, and contract administration; administrative services; property, safety, or space management; or human resources services.
Serve as principal advisors to important agency organizations and participate in developing and implementing administrative management policies, working with management on planning organizational needs, and preparing plans, goals, objectives, or criteria for management processes
Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
Provides historical reference by developing and utilizing filing and retrieval systems.
Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
Contributes to team effort by accomplishing related results as needed.
Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variance.
Provides administrative decision-making, support and leadership.
Overseeing the workings of the back office personnel, including all of the clerks, typists, coders and assistants.
Works at managing the office budget and review the office expenditure often.
Works on product and deadlines of admin staff.
Delegate Assistant manager scheduling meetings and to answers interoffice inquiries and communicates all operational data to management.
Provides supports one of several departments within the organization or company and provides support for any and all projects.
Responsible for training and evaluating his staff.
Assists in the staffing of the department, by interviewing, selecting and hiring new staff.
Ensures admin dept. is fully staffed and all personnel's attendance is within acceptable limits.
Bachelor of Commerce
Pre - Degree in economics