food and beverage supervisor
The Leela Kovalam Trivandrum
Total years of experience :7 years, 0 Months
Conducted daily staff meetings to discuss work performance, customer service issues and
operational concerns.
• Monitored dining room activity to ensure promptness of service, cleanliness of tables and
overall guest satisfaction levels.
• Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
• Audited cash drawers at the end of each shift to verify accuracy of transactions
• Created detailed reports outlining staffing needs, sales figures, inventory levels and other
relevant information.
• Greeted guests upon arrival and checked them in to their accommodations.
• Provided guests with information about local attractions, restaurants, and transportation options.
• Ensured that all guest inquiries were answered promptly and accurately.
• Maintained a neat, clean, and organized front desk area at all times
Provided customer service by taking orders, serving drinks, and clearing tables.
• Handled payment transactions accurately while ensuring compliance with established
procedures.
• Monitored dining areas for adequate supplies of glassware, flatware, linens.
Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Delivered products to customer locations on time.
Answered incoming calls from potential customers to answer questions about hotel amenities,
rates, availability.
• Performed daily opening and closing procedures for the front desk including cash management
duties.
• Coordinated with housekeeping staff regarding room status changes throughout the day.
• Assisted guests with menu selection, answered questions about ingredients and
preparation methods of dishes.
• Maintained cleanliness of dining areas, kitchen equipment, utensils and surfaces.
• Replenished supplies such as napkins, condiments, tableware and other items at
tableside or buffet stations.