JAYANTH SAH

• Manage high-volume, complex ticket workflows, delivering accurate and timely resolutions for payment and sales-related queries - Drive process efficiency and service excellence by consistently meeting and exceeding KPIs (quality, productivity, and first-contact resolution)
• Perform proactive issue escalation and root cause analysis, ensuring faster resolution turnaround and improved client experience
• Contribute to continuous improvement initiatives to streamline workflows and optimize operational performance