Senior Associate
Medtronic
Total years of experience :18 years, 0 Months
Medtronic is the world's largest medical technology company. It was founded in 1949 as a medical equipment repair shop by Earl Bakken and his brother-in-law, Palmer Hermundslie. Medtronic First life is changing therapy — a wearable, battery-powered cardiac pacemaker — was the foundation for many more Medtronic therapies that use Medtronic electrical stimulation expertise to improve the lives of millions of people. Over the years, Medtronic developed additional core technologies, including implantable mechanical devices, drug and biologic delivery devices, and powered and advanced energy surgical instruments. Today, Medtronic technologies are used to treat nearly 40 medical conditions.
•Monitoring the HANA database by using HANA Studio, HANA Cockpit 2.0
•Performed HANA Database and HANA Client upgrade in HANA 1.0 and HANA 2.0
•Performed HANA Cockpit Installation.
•Managed HANA systems by using HANA Cockpit.
•Performed HANA Installation.
•Worked on System Outages.
•Worked on backup configuration for the new HANA Databases.
•Performed restore and recovery using shell script (Refresh script), backint and file system in HANA.
•Worked on HANA Mini Checks.
•Created Users in HANA.
•Created Roles and assigned the same to the Users.
•Automated the HANA and Sybase IQ refresh by writing the shell script.
•Wrote a single backup script (Shell Script) for HANA and Sybase IQ systems
•Worked on HANA multinode systems.
•Worked on performance issue on Scale out systems.
•Worked on High availability on Scale out systems.
•Worked on Manual failover from Master/Slave node to standby node.
•Worked on table distribution on Scale out systems.
•Worked on defragmentation on data volumes on Scale out systems.
•Worked on SAML configuration on HANA 2.0 Scale out systems.
•Worked on statement memory limit for the HANA Users.
•Enabled SSO by using Kerbros and SAML for HANA Users.
•Worked on HANA Alerts.
•Worked on SLD Configuration for HANA Systems.
•Worked on Workload Capture using Cockpit.
•Worked on file system clean up in HANA servers.
•Worked on HANA parameter update.
•Worked on HANA mini check report.
•Wrote a script to move EE tables to original location after table distribution.
•Worked on EWA recommendation on HANA systems.
•Worked on activation of LDAP to the HANA users .
Project: Global Shared Services(GSS)
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. It also provides complete solutions for financing and service. By developing and delivering products and services under different brands, It can address many different customer and market segments in mature as well as growth markets. There are close to 100 000 employees in Volvo. Volvo industrial footprint includes product development and manufacturing or assembly plants in more than 18 countries and it sell the products in more than 190 markets.
Responsibilities / Deliverables:
•Alerts and Tickets handling using Service Now Tool.
•Proactively identifying and resolving the issues in SAP Production Systems.
•Working as a system TLO.
•Worked on EWA, Security notes and security base line checks as per the VOLVO Standards.
•Worked on Kernel, SPS, Version and EHP upgrades
•System Installation.
•Language Installation.
•Performed S/4 HANA Conversion from ECC6.0 EHP 7 to S/4 HANA 1610 and 1709
•System refresh.
•Configuring the profile parameters.
•Client Copies (Local, Remote), Client export/import and Client deletions
•Printer and Device type Administration.
•Worked on Job and spool Administration.
•Transport movement.
•Applied License to ABAP, and HANA Systems.
•System monitoring from Solution Manager.
•Attending system status calls daily with the Customer.
•Performed failover and failback in application and database servers using Service Guard.
•Participated in multiple Service Windows.
•Worked on SAML2 Configurations.
•Applied License to ABAP & HANA Database systems.
•Monitoring the HANA database by using HANA Studio and DBA calendar
•Performed HANA Database and HANA Client upgrade in HANA 1.0 and HANA 2.0
•Performed HANA Installation.
•Performed HANA DB movement from one server to another server.
•Worked on backup configuration for the new HANA Databases.
•Performed restore and recovery using backint and file system in HANA.
•Worked on HANA Mini Checks.
•Worked on setting up the replication between primary and secondary Databases
•Performed failover and failback in application and database servers using Service Guard.
•Currently handing 2 Landscapes as a System TLO.
•Worked in Client Location (Gothenburg, Sweden) for Project Golive
Certifications
•SAP Certified Technology Specialist - SAP S/4HANA Conversion and SAP System Upgrade 2020 (E_S4HCON2020)
•SAP Certified Technology Associate - SAP HANA 2.0 (SPS04)
SAP Basis and HANA Technical Skills:
•Performed daily health checks.
•Monitoring CPU Utilization, File system, Disk space and analysed Top CPU Users.
•Analysed system logs, ABAP Dumps, Table locks and cancelled jobs.
•Experience in the configuration of load balancing and operation modes.
•Job Management: Creating, scheduling background Jobs and resolving the issues.
•Maintain system parameters according to SAP recommendation.
•Performed S/4 HANA Conversion from ECC6.0 EHP 7 to S/4 HANA 1610 and 1709
•Experience in SPS, Version and EHP upgrades using SUM.
•Spool Administration: Creating, Mass import/Export of printers and devices. Troubleshooting the printer issues
•Performed Kernel Upgrade.
•Worked on Client Administration, Client Copy and Client Export/Import.
•Worked on System Refresh’s.
•Experience in System Installation.
•Language Installation.
•Established OSS connections.
•Worked on SAML2 configurations.
•Worked on security base line checks and EWA reports as per the VOLVO Standards.
•Worked on SAP’s Support Backbone and Digitally Signed SAP note setup.
•Applied License to ABAP & HANA Database systems.
•Monitoring the HANA database by using HANA Studio, HANA Cockpit 2.0 and DBA calendar
•Performed HANA Database and HANA Client upgrade in HANA 1.0 and HANA 2.0
•Performed HANA Cockpit Installation.
•Registered the HANA systems in HANA Cockpit.
•SLD Registration for HANA systems.
•Managed HANA systems using HANA Cockpit.
•Performed HANA Installation.
•Performed HANA DB movement from one server to another server.
•Worked on backup configuration for the new HANA Databases.
•Performed restore and recovery using shell script (Refresh Script), backint and file system in HANA.
•Worked on HANA Mini Checks.
•Created Users in HANA.
•Created Roles and assigned the same to the Users.
•Automated the HANA and Sybase IQ refresh by writing the shell script.
•Wrote a single backup script for HANA and Sybase IQ systems
•Worked on HANA multinode systems.
•Worked on performance issue on Scale out systems.
•Worked on High availability on Scale out systems.
•Worked on Manual failover from Master/Slave node to standby node.
•Worked on table distribution on Scale out systems.
•Worked on defragmentation on data volumes on Scale out systems.
•Worked on SAML configuration on HANA 2.0 Scale out systems.
•Worked on statement memory limit for the HANA Users.
•Enabled SSO by using Kerbros and SAML for HANA Users.
•Worked on HANA Alerts.
•Worked on file system clean up in HANA servers.
•Worked on setting up the replication between primary and secondary Databases.
•Performed failover and failback in application and database servers using Service Guard.
•Worked as system TLO for 2 Landscapes.
•Worked in Client Location (Gothenburg, Sweden) for Project Golive.
Process & Tools
•Worked on various tools and process for smooth running of project & support operations.
•Participated & Coordination on various teams for the technical issues.
•Worked on tools like BCP, SPC, Service Now.
•As Project requirement worked on Oncall, Chatroom, Incident/Change Tickets and RCA .
SAP SE - MCD(Managing cloud delivery) or HEC(SAP HANA Enterprise Cloud) Services focuses on providing technical support to the development, quality and production landscape systems of SAP external customers. SAP HANA Enterprise Cloud is a fully managed, secure cloud that offers elasticity and flexibility with subscription-based pricing, making it easy to access for companies. It’s ideal for mission-critical applications such as SAP Business Suite, SAP Net Weaver Business Warehouse and custom SAP HANA applications.
Responsibilities / Deliverables:
•Alert handling using SAP in house tool Alert Cockpit(ALC) and SPC.
•Ticket handling using SAP CSS (BCP) and IT direct Tools, SPC.
•Worked on different tools like SISM, PassValt, Big Brother, SPC
•Troubleshooting issues.
•OS level file system monitoring.
•Provided SLA based delivery for all incidents raised in SAP CSS (BCP) and IT direct Tools
•Worked on system performance issues
•Kernel Upgrades and Support Pack upgrades.
•Client Copies (Local, Remote) and Client deletions
•Printer and Device type Administration.
•Administering Backgrounds Job, updates, locks and spool.
•Maintain system profiles and defining operation modes.
•Applying OSS notes.
•Opening OSS connections.
•RFC connection setup.
•Configuring the profile parameters.
•Applied License to ABAP & JAVA systems.
•Start/Stop of SAP systems.
•Worked on Alert Reduction project.
•Stop and Start of SAP HANA Database from HANA Studio and OS level commands
•R3trans troubleshooting.
•Performed HANA Database and HANA Client upgrade.
•Monitoring of HANA Database using HANA Studio.
•Performing backup of SAP HANA systems using HANA Studio.
•Trouble shooting issues of HANA, DB2 Databases.
•Applied License to HANA Databases
Team Size :16(Offshore-11, Onsite-5)
The Carlsberg group is a Danish brewing company founded in 1847 by J.C .Jacobsen with headquarters located in Copenhagen Denmark. The company’s flagship brand is Carlsberg bee(named after jacobsen’s son Carl) but it also brews Tuborg, kronenbourg, Somesby cider, Russia’s best selling beer Baltika, Belgian Grimbergen abbey beers as well more than 500 local beers after merging with the brewery assets of Norwegian conglomerate Orkla ASA in January 2001, Carlsberg became the fifth largest brewery group in the world .It is the leading beer seller in Russia with about 40 percent market share. In 2009 Carlsberg ranked fourth and employed around 45, 000 people.
Responsibilities / Deliverables:
•Daily Health check of the entire production systems along with database growth, missing index, Inbound/Outbound queues, Transaction RFC’s, System logs and Short dumps etc.
•SAP production support experiences, Handling Tickets in Service now.
•Allocation of support tickets amongst the team.
•OS level file system monitoring.
•Proactively identifying and resolving the issues in SAP Production Systems.
•Provided SLA based delivery for all incidents raised in Service now tool.
•Provided customer with facts and figures on the system performance.
•User Creation, assigning roles and profiles to the Users.
•Kernel Upgrades and Support Pack upgrades.
•Client Copies (Local, Remote) and Client deletions.
•Printer and Device type Administration (Creating, Mass importing, exporting of printers and devices types).
•Applying OSS Notes.
•Administering Backgrounds Job, updates, locks and spool.
•Maintain system profiles and defining operation modes.
•Spool device creation and page format creation.
•Troubleshooting the printer issues.
•Opening OSS connections.
•Creating and monitoring the RFC’s.
•RFC connection setup.
•Creating directories in SAP systems.
•Transport movement.
•Knowledge on System refresh activity.
•Maintain customer focus and customer satisfaction throughout by gaining their respect, credibility and rapport
•Solved issues raised by the end users either by Calls, Email’s or Tickets logged through Service now.
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