Jayeshkumar Nair, Training Manager (Training Operations, Training Delivery, and Content)

Jayeshkumar Nair

Training Manager (Training Operations, Training Delivery, and Content)

IMG Worlds of Adventure

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Master, Human Resource
Expérience
9 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :9 years, 10 Mois

Training Manager (Training Operations, Training Delivery, and Content) à IMG Worlds of Adventure
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis avril 2016

 End to end mapping of the Pre-Opening framework of Learning and Talent Development
 Assisting Director of HR and Learning and Talent Development Team in managing and scheduling Training.
 Directing Trainers and coaching them to be subject matter experts.
 Design and develop customized training programs & Finalizing delivery pattern
 Coordinating with relevant stakeholders for external training requirements.
 On boarding and Conducting induction programs for new joiners
 Induction of new employees
 Finalizing the delivery pattern
 Co-ordination with brands for training

Assistant Manager (Pan India Training Operations) à Flemingo Duty-Free Private Limited - India
  • Inde - Mumbai
  • mars 2015 à février 2016

 Organizing training employees on Key Performance Indicators and briefing on HR.
 Design and develop customized training programs for customer service, sales and coaching.
 Training Need Analysis for the employees on their performance.
 Designing the course structure outlined for specific modules.
 Functional expertise in handling the Training operational efficiency and cost.

Training Manager à Reliance BPO
  • Inde - Navi Mumbai
  • décembre 2013 à juillet 2014

Responsibilities:
• Handling team of 20 Trainers (4 Sr.Trainers & 16 Trainers)
• To strategize and plan all Customer Service Skill, Sales /retention, Product & Process, and organizational development training requirements

• Implement various strategies to enhance the performance of entire Training Operations
• Maintain MIS for the programs facilitated by L & D and prepare reports on a monthly/ quarterly basis.
• Co-Ordination with business, Operation Head and operation manager to
Understand the product and Customer Service aspect and accordingly plan
the training requirement
• To ensure Trainees are released to ops floor in designed training man-day’s .Focus to reduce training man-day’s and man-hours
• The responsibility includes development of trainers, SME, managing capacity and capability, implement the review & Audit mechanism for effectiveness of training
• Measuring the quality and timeliness of delivery, as well as understanding core operations management variables
• Conducting the Training need identification and Training Need Analysis (TNA) for the organization
* Designing and formulating Training modules and action plan to roll out the modules
* Delivering of various Training modules
* Create and work with SPOCs across process to ensure awareness and smooth rollout of Training
* Planning and designing Coaching Session as per requirement
* Implementation of Active learning and e-learning modules
* Evaluating Training Effectiveness
• Functional expertise in handling the Training as Service with key focus on operational efficiency and cost reductions by ensuring optimal utilization of available resources

Éducation

Master, Human Resource
  • à ITM Management Institute
  • février 2011

 MBA in Human Resource Institute for Technology and Management (ITM), Kharghar. Feb - 2011  DIPLOMA in Computer Application Pillai’s College Of Commerce Oct - 2005  Bachelor of Commerce Pillai's College of Arts, Science and Commerce Mumbai University Oct - 2005  HSC- Commerce Tilak College of Science and Commerce Mumbai University Feb - 2001  SSC New Bombay High School March - 1999

Tests de Bayt.com

IQ Test
IQ Test
Score 68%

Specialties & Skills

Group Training
MIS Reporting
Training
People Management
Content Development
Microsoft Office
Training Need Analysis
Training Calendar
Leadership
Content Development

Langues

Anglais
Expert
Hindi
Expert
Marathi
Expert
Malayala
Expert

Formation et Diplômes

Train the Trainer (Formation)
Institut de formation:
FIrstsource Solutioins
Date de la formation:
February 2010
Durée:
50 heures
Level 1 Transactional Analysis (Formation)
Institut de formation:
California Institute
Date de la formation:
August 2009
Durée:
10 heures

Loisirs

  • Writing Short Stories
    www.thesundaydiary.wordpress.com
  • Photography
  • Tavelling