Regional Sales Manager
SKODA AUTO VOLKSWAGEN INDIA PVT LTD ( VOLKSWAGEN BRAND)
Total years of experience :14 years, 10 Months
Responsibilities :
1.Drive Corporate B2B & Pre-Owned Sales via Dealer partner.
2.Territories: 18 Dealership location - Gujarat, Rajasthan, Gurgaon, Pune & Rest of Maharashtra
3.Direct B2B sales - Government, Defense & Leasing
4.National Key Account Manager - HDFC, VW Suppliers, VW Group Companies
5.Used car Profitability analyst.
Achievements :
1. Project Lead - Development of Direct Sales for Volkswagen cars in Government, Public Sector B2B Channel (GeM), Defense and Leasing companies in India in 2023
2. All Time High Annual Sales of 5000+ in Used / Pre-Owned car retail volume in assigned Region.
3. 2X Growth in Direct Corporate B2B Channel in Key markets (Pune, Gujarat, Gurgaon, Jaipur) 2023 vs 2022
4. Project CFT Member for Developing, Designing IT system, process & Business case for Used Car/ Pre-Owned Business 3.0 for Volkswagen Passenger Cars India (2020 - 2021)
Responsibilties :
1.Monitor CRM process & consumer complaints at Dealer Partner outlets (Sales & Aftersales)
2.Territories: Tamil Nadu, Kerala, Karnataka, Andhra Pradesh & Telangana
3.CRM Goodwill warranty budget kitty management, audit & process management
4.Technical Co-Ordinator of product issues to Manufacturing & Quality Control
5.On Site - Training & Coaching
Achievements :
Sustaining South Zone at No.1 position as best in consumer experience ( 2015 to 2019)
Responsibilities :
1.Develop Aftersales workshop process for Repair Quality & Customer satisfaction.
2.Territory: Mumbai, Ahmedabad, Surat, Nagpur, Pune, Goa, Indore (7 key Cities - West Region)
3.On site - Coaching, monitoring & Hand holding of dealer partner.
4.ISO Audit Co-Ordinator for Aftersales Division of M&M Ltd.
Achievements :
JD Power Aftersales CSI Improvement for West Zone for Mahindra & Mahindra in 2014
Manager - Aftersales (International Business - MEA, LATAM)
1.Aftersales Business Administration - Warranty, Distributor Profitability, Parts Business, Training
2.Territory: Saudi Arabia, LATAM (Venezuela)
3.Training & Literature Co-Ordinator for aftersales
2009 - 2011: Asst Manager - Aftersales (Domestic Aftersales)
1.Aftersales Business Administration - Warranty, Dealer Profitability, Parts Business
2.Territory: Western Rajasthan ( 5 Locations)
3.Customer Complaint Management & On-Site Technical Assistance to Dealer partners
Achievements :
Improvement in JD Power Aftersales Quality index for Jaipur City in 2011
Saudi Arabia & Venezuela Aftersales Business Kick off in 2012
1. Ranked 2nd in position in Final year with CGPA 9.4 /10.0 2.Active member of SIAM, Project executed for Mumbai Municipal Corporation 3.Specialization: Automobile & Thermal Engineering 4.Additional Skills: C++. JAVA, CATIA, ANSYS