Jayme Trinidad

- Has a direct phone interaction with customers to answer and resolve servicing questions and complaints about payments, loan documents and terms, taxes and insurance for their mortgage account.
- Services internal and external clients via inbound & outbound calls.
- Accountable for client satisfaction through superior customer service, product knowledge and assurance of timely and accurate follow-ups.
- Responsible for offering other Chase products or services to meet the customer's needs.
- Maintains high customer satisfaction and quality scores while meeting efficiency goals and strict schedule and attendance compliance.
- Responsible for understanding the firm's mortgage servicing policies as well as legal compliance regulations.

- Maintains a passing score card every month. Includes Average Handling Time (AHT), Manila Quality Assurance (MQA) and National Quality Assurance (NQA) scores, Customer Satisfaction Survey (CSat) scores and other metrics.
- Maintains a standard call flow and call control.
- Resolves customer’s issues, provides information beyond call-in reason, provides one call resolution and provides a “wow” call.
- Continuous training, includes: self training for the daily updates, weekly quizzes, start of day meeting and end of day meeting with the coach.
- Joins extra activities of the center.

- Concerned with the overall supervision of the branch. Reports to Shop Manager. Maintains manager’s logbook.
- Organizes and implements an effective workforce in offering a courteous and efficient customer service.
- Concerned with the overall ordering of the stocks. Receives deliveries and maintains delivery logbook. Coordinates with the purchasing manager and central kitchen manager.
- Accomplishes daily and monthly sales report and transmit to accounting department. In-charge with the daily sales cash deposit.
- Coordinates with other Branch Managers..
- Checks work schedule of staff in all departments. In-charge with the daily time record of the staff and prepares payroll summary report and transmits to accounting department.
- Implements standard operating procedures and store policies

- Concerned with the overall supervision of the branch.
- In-charge with the daily sales report. Accomplishes daily, weekly, and monthly accounting reports and transmit to the head office.
- Coordinates with other Branch Managers.
- Maintains and controls inventory of the products.
- In-charge with the daily time record of the staff and prepares payroll summary report and transmits to accounting department.
- Prepares work schedule and duties of staff.
- Maintains communication’s logbook.
- Implements standard operating procedures and store policies.

- Concerned with the overall supervision of dining department.
- Organizes and implements an effective workforce in offering a courteous and efficient food and beverage service.
- Conducts daily briefing concerning promotions, service standards, customer-relation techniques, etc.
- Prepares work schedule and side duties of dining staff. Maintains a dining department communication’s logbook.